Hello,
I have changed servers that my RT installation was on.
On the new server I can not resolve / close / delete reminders.
I check the box and click save, however the reminder remains the same.
Where are reminders stored?
Curtis Raams
When I’ve been unable to remove reminders, it has always been the case that the parent ticket has changed queues. For some reason, when you change the ticket queue, the reminder’s queue does not change with it. This causes the update query to fail when you try to resolve the reminder. Options? Either change the ticket back to the original queue and then resolve the reminder, or perform an update SQL query and modify the reminder so its queue matches the ticket.
The reminders are stored in the same table – Tickets – as the tickets themselves; they just have a Type = ‘reminder’ rather than Type = ‘ticket’.
Cheers,
MikeFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Curtis Raams
Sent: Monday, January 05, 2009 6:15 PM
To: rt-users
Subject: [rt-users] Can not close reminders
Hello,
I have changed servers that my RT installation was on.
On the new server I can not resolve / close / delete reminders.
I check the box and click save, however the reminder remains the same.
Where are reminders stored?
Curtis Raams