Can I "give" someone a saved search?

RT Users
1

Is there a way in RT (3.8) to develop a saved search/report and then
hand it over to a user? I don’t want them all to end up in the global
list of saved searches, really…

Is it just a case of mailing them the contents of the Advanced search
tab, or is there a more elegant way?

Thanks in advance,

Howie

2

hmm…how about creating a dashboard for the user/group?On Thu, Jun 9, 2011 at 3:21 PM, Howard Jones howie@thingy.com wrote:

Is there a way in RT (3.8) to develop a saved search/report and then
hand it over to a user? I don’t want them all to end up in the global
list of saved searches, really…

Is it just a case of mailing them the contents of the Advanced search
tab, or is there a more elegant way?

Thanks in advance,

Howie

Netzwerkmanagement mit OpenNMS: http://www.dpunkt.de/buecher/3194.html

3

Howard,

Save the Search as a “group search” that the person is a member of. It
will be available automatically for any member in that group. You can also
make yourself a member of a group he is in and save it as a group search for
that group.Either way, they can now see and use the search.

Kenn
LBNLOn Thu, Jun 9, 2011 at 6:21 AM, Howard Jones howie@thingy.com wrote:

Is there a way in RT (3.8) to develop a saved search/report and then
hand it over to a user? I don’t want them all to end up in the global
list of saved searches, really…

Is it just a case of mailing them the contents of the Advanced search
tab, or is there a more elegant way?

Thanks in advance,

Howie