We have been using RT for a while and are very happy with it (once we got our users trained up to the right level of geekyness). We have approximately 25 queues currently for various problem areas with 9 or so global scrips which apply to all queues and for the most part, this works well. However, there are 2 or 3 queues for which we don’t want to apply the global scrips.
Is there any way I can specify that a queue should not use a global scrip?
The alternative appears to be to define per queue scrips which would be painful for 25 queues, not to mention much more maintenance if we want to change anything.
Alas, I don't believe there is an easy way. The only way I know of is
to make the scrips queue based.
Kenn
LBNLOn 10/10/2007 3:43 PM, David Hobley wrote:
Hello,
We have been using RT for a while and are very happy with it (once we
got our users trained up to the right level of geekyness). We have
approximately 25 queues currently for various problem areas with 9 or so
global scrips which apply to all queues and for the most part, this
works well. However, there are 2 or 3 queues for which we don’t want to
apply the global scrips.
Is there any way I can specify that a queue should not use a global scrip?
The alternative appears to be to define per queue scrips which would be
painful for 25 queues, not to mention much more maintenance if we want
to change anything.
Looking through the Mail archives, Dirk Pape has an extension for this, but all links point to his page which appears to no longer exist. Anyone have a link to the latest version of this extension?
Looking through the Mail archives, Dirk Pape has an extension for this,
but all links point to his page which appears to no longer exist. Anyone
have a link to the latest version of this extension?
This page does work for me. Scroll down until you see the
Hiding/surpressing part en click on the download link. It will take you
to a listing of different versions of the ticket.