Can anyone help me with a step by step config of RT?

Dear Rommie and All,

I have been trying to get RT3.0.5 up on Red Hat 9 for many days but i still
can’t do it. Seeing that you have succeeded already, would you mind give me
some more help by telling me how you get things done? I’m not a very
experienced Linux user, pls tell me more details.

I have tried to install RT 3.0.5 + mysql + fastcgi (i have tried modperl1
also, but can’t install all the required module by CPAN, so i switched to
fastcgi)

Then i have RT successfully installed.

After that I tired to copy the RT_Config.pm to RT_SiteConfig.pm and modify
some settings. Also i add the vitual host config as the one you posted
earlier. Then i restarted httpd.

I tried to go to http://localhost, but can find the login page. Is there
anything i missed? Please help. Thanks in advance.

Best Regards,
Ada

From: “Rommie” request_tracker@acerhomes.com
To: RT@InterCept.Net
CC: myqu@hotmail.com, packet791@yahoo.com,
bzammit@systemsaligned.com, bpennington@trevorn.com,
jesse@bestpractical.com, jim.rowan@starcore-dsp.com,
les@futuresource.com, mbrletic@visalia.k12.ca.us, richard@zync.co.uk,
rt-users@lists.fsck.com
Subject: Mailgate for Qmail configuration
Date: Wed, 1 Oct 2003 15:12:38 -0000 (UTC)

I just successfully installed RT3.0.5 on RH9 with FastCGI + Postgres +
Sendmail on a separate machine. Currently I have separate mail server
using Qmail where all our emails are maintained.

My questions is how can RT make use of Qmail which on a different machine.
I’m really need a step by step instructions for this.

Please help me guys!

—rommie

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At 11:47 PM 10/1/2003, Ada Hui wrote:

Also i add the vitual host config as the one you posted earlier. Then i
restarted httpd.

I tried to go to http://localhost, but can find the login page.

I know this seems obvious, but what port did you configure the virtual host
for? Are you trying to access the default port or the port you configured
the virtual host for?

Michael

Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

When i start httpd, it give me an error message :
Could not determine the server’s fully qualified domain name, using
127.0.0.1 for ServerName.

So i just tired to login from that machine using localhost. Is it means that
things go wrong? It is my first time to configure apache, so i may be
making silly mistake. Please tell me if i have done anything wrong. Thanks a
lot.

Best Regards,
Ada

From: “Michael S. Liebman” m-liebman@northwestern.edu
To: “Ada Hui” myqu@hotmail.com,rt-users@lists.fsck.com
Subject: Re: [rt-users] Can anyone help me with a step by step config of
RT?
Date: Thu, 02 Oct 2003 00:12:37 -0400

At 11:47 PM 10/1/2003, Ada Hui wrote:

Also i add the vitual host config as the one you posted earlier. Then i
restarted httpd.

I tried to go to http://localhost, but can find the login page.

I know this seems obvious, but what port did you configure the virtual host
for? Are you trying to access the default port or the port you configured
the virtual host for?

Michael


Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

Linguaphone : Learning English? Get Japanese lessons for FREE
http://go.msnserver.com/HK/30476.asp

On Fri, Oct 03, 2003 at 06:05:19AM +0000, Ada Hui said:

When i start httpd, it give me an error message :
Could not determine the server’s fully qualified domain name, using
127.0.0.1 for ServerName.

So i just tired to login from that machine using localhost. Is it means
that things go wrong? It is my first time to configure apache, so i may be
making silly mistake. Please tell me if i have done anything wrong. Thanks
a lot.

Well, this means that your hostname config is not totally set right.

The “hostname” command can tell you more.

If you just type “hostname” it should give you the short name of your
machine, like:

wreed@gw:~$ hostname
gw

Then try this:

wreed@gw:~$ hostname -f
gw.linuxguy.com

If hostname -f does not give you the full name, then you need to make
sure it is set. Make sure your /etc/hosts file is set something like
this (notice the fully qualified domain name is before the short name):

wreed@gw:~$ cat /etc/hosts
127.0.0.1 localhost
192.168.99.1 gw.linuxguy.com gw

Note: if you make any changes, you MAY have to reboot for it to pick up
all over.

In apache’s httpd.conf, you can also set:

ServerName gw.linuxguy.com