That’s a great idea.
Could I just test the queue name?
I am no that familiar with Perl/RT but could it be something like:
return ($self->TicketObj->QueueObj->Id ne “MySpecialQueue”);
(How do you access the queue name?)
ThierryOn Fri, Mar 26, 2010 at 3:48 PM, John Hascall firstname.lastname@example.org wrote:
When I wanted to do a similar thing,
I found it easier to modify the global scrip (Custom Condition)
to recognize a special address in that field for the queue:
return (($self->TransactionObj->Type eq “Correspond”) &&
($self->TicketObj->QueueObj->CorrespondAddress() ne “NONE”));
John Hascall, email@example.com
Team Lead, NIADS (Network Infrastructure, Authentication & Directory Services)
IT Services, The Iowa State University of Science and Technology
I have the requirements to not send notifications ‘on correspond’ to
the requestors for a given queue (that’s scrip #6). But I wish to keep
it for other queues.
Do I need to disable it (scrip fields > Stage >Disabled) and then
recreate it locally for all the other queues?
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