Can a global scrip be disabled for a given queue?

RT Users
1

Hello,

I have the requirements to not send notifications ‘on correspond’ to
the requestors for a given queue (that’s scrip #6). But I wish to keep
it for other queues.

Do I need to disable it (scrip fields > Stage >Disabled) and then
recreate it locally for all the other queues?

Thanks,
Thierry

2

When I wanted to do a similar thing,
I found it easier to modify the global scrip (Custom Condition)
to recognize a special address in that field for the queue:

return (($self->TransactionObj->Type eq “Correspond”) &&
($self->TicketObj->QueueObj->CorrespondAddress() ne “NONE”));

John

John Hascall, john@iastate.edu
Team Lead, NIADS (Network Infrastructure, Authentication & Directory Services)
IT Services, The Iowa State University of Science and Technology

3

John,

That’s a great idea.

Could I just test the queue name?

I am no that familiar with Perl/RT but could it be something like:

return ($self->TicketObj->QueueObj->Id ne “MySpecialQueue”);

(How do you access the queue name?)

ThierryOn Fri, Mar 26, 2010 at 3:48 PM, John Hascall john@iastate.edu wrote:

When I wanted to do a similar thing,
I found it easier to modify the global scrip (Custom Condition)
to recognize a special address in that field for the queue:

return (($self->TransactionObj->Type eq “Correspond”) &&
($self->TicketObj->QueueObj->CorrespondAddress() ne “NONE”));

John

John Hascall, john@iastate.edu
Team Lead, NIADS (Network Infrastructure, Authentication & Directory Services)
IT Services, The Iowa State University of Science and Technology

Hello,

I have the requirements to not send notifications ‘on correspond’ to
the requestors for a given queue (that’s scrip #6). But I wish to keep
it for other queues.

Do I need to disable it (scrip fields > Stage >Disabled) and then
recreate it locally for all the other queues?

Thanks,
Thierry

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

4

John,
That’s a great idea.
Could I just test the queue name?
Yes.

I am no that familiar with Perl/RT but could it be something like:
return ($self->TicketObj->QueueObj->Id ne “MySpecialQueue”);
(How do you access the queue name?)

$self->TicketObj->QueueObj->Name

John

5

Search for Dirk Papes QueueDeactivatedScrips. It is a nice addon (llittle
outdated, but still working) that will save you a lot of work!

http://page.mi.fu-berlin.de/dirkpape/rt3/HideGlobalScrips/

Torsten2010/3/26 Thierry Thelliez thierry.thelliez.tech@gmail.com

Hello,

I have the requirements to not send notifications ‘on correspond’ to
the requestors for a given queue (that’s scrip #6). But I wish to keep
it for other queues.

Do I need to disable it (scrip fields > Stage >Disabled) and then
recreate it locally for all the other queues?

Thanks,
Thierry

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de

6

Hi Thierry,
you can also try this out:

Torsten2010/3/26 Thierry Thelliez thierry.thelliez.tech@gmail.com

John,

That’s a great idea.

Could I just test the queue name?

I am no that familiar with Perl/RT but could it be something like:

return ($self->TicketObj->QueueObj->Id ne “MySpecialQueue”);

(How do you access the queue name?)

Thierry

On Fri, Mar 26, 2010 at 3:48 PM, John Hascall john@iastate.edu wrote:

When I wanted to do a similar thing,
I found it easier to modify the global scrip (Custom Condition)
to recognize a special address in that field for the queue:

return (($self->TransactionObj->Type eq “Correspond”) &&
($self->TicketObj->QueueObj->CorrespondAddress() ne “NONE”));

John

John Hascall, john@iastate.edu
Team Lead, NIADS (Network Infrastructure, Authentication & Directory
Services)
IT Services, The Iowa State University of Science and Technology

Hello,

I have the requirements to not send notifications ‘on correspond’ to
the requestors for a given queue (that’s scrip #6). But I wish to keep
it for other queues.

Do I need to disable it (scrip fields > Stage >Disabled) and then
recreate it locally for all the other queues?

Thanks,
Thierry

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de

7

This looks great!

For now I am using John’s suggestion, but I will give it a try later.

Thanks,
Thierry