We have a tool for RTFM that worked with RT3.0.x but doesnt work with
3.2.x… Ive been told callbacks changed. The Callbacks stuff is in:
/opt/rt/local/html/Callbacks/brokentool/Ticket/Elements/ShowLinks
And this file reads:
<%args>
$Ticket
</%args>
Create new Othertool
ticket
|
If I go in and do it the “wrong” way and edit
/opt/rt/share/html/Elements/ShowLinks and add this, it works:
Tried adding the
tags to the local callbacks, no luck. Any ideas
what needs to change? I cant find any documentation.
I think the problem is the path in your Callbacks directory, it should
be in
/opt/rt/local/html/Callbacks/brokentool/Elements/ShowLinks
Not
/opt/rt/local/html/Callbacks/brokentool/Ticket/Elements/ShowLinks
Regards,
Matt.
-----Original Message-----
From: rt-devel-bounces@lists.bestpractical.com [mailto:rt-devel-
bounces@lists.bestpractical.com] On Behalf Of Craig Schenk
Sent: Thursday, March 31, 2005 1:59 AM
To: rt-devel@lists.bestpractical.com
Subject: [Rt-devel] Callbacks help
We have a tool for RTFM that worked with RT3.0.x but doesnt work with
3.2.x… Ive been told callbacks changed. The Callbacks stuff is in:
/opt/rt/local/html/Callbacks/brokentool/Ticket/Elements/ShowLinks
And this file reads:
<%args>
$Ticket
</%args>
<A
HREF="URL.com - MediaOptions
et= <% $Ticket->Id %>¤t_user=<% $session{‘CurrentUser’}->Name |u
%>&description=<% $Ticket->Subject |u %>" >Create new Othertool
ticket
If I go in and do it the “wrong” way and edit
/opt/rt/share/html/Elements/ShowLinks and add this, it works:
HREF="URL.com - MediaOptions
et= <% $Ticket->Id %>¤t_user=<% $session{‘CurrentUser’}->Name |u
%>&description=<% $Ticket->Subject |u %>" >Create new Othertool
ticket
Tried adding the
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