Calendar view of tickets?

It occurred to me last night that it’d be useful sometimes to have a
calendar display with ticket on it according to their due dates. Before
I start hacking on something myself, is that something that anybody’s
already attempted?

Mark Roedel
Senior Programmer / Analyst
LeTourneau University
Longview, Texas USA

Mark,

I have a rough prototype of something like this working on our dev
machine. In my case, I was playing around with creating a maintenance
calendar that would allow us to track system changes in RT. My thought
was to have a few designated queues set up as the maintenance queues.
You’ll see these hard-coded in the example. My thought was to make them
a config option eventually.

I installed the attached code under /opt/rt3/share/html/Tools so my
Tools page has a menu with Offline, Reports, and Calendar.

It’s a bit ugly, but it works. Hope it helps.

Jim

Roedel, Mark wrote:

It occurred to me last night that it’d be useful sometimes to have a
calendar display with ticket on it according to their due dates. Before
I start hacking on something myself, is that something that anybody’s
already attempted?


Mark Roedel
Senior Programmer / Analyst
LeTourneau University
Longview, Texas USA


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Jim Brandt
Administrative Computing Services
University at Buffalo

rt_calendar.tar.gz (2.78 KB)

Hi Jim,

sounds good to me a Calendar per Queue base, tried yours but got the
following error:

Error during compilation of /opt/rt36/local/html/Tools/Calendar/Calendar:
Can’t locate HTML/CalendarMonth.pm in @INC (@INC contains:
/opt/rt36/local/lib /opt/rt36/lib
/usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5
/usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3
/usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5
/usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.6/i386-linux-thread-multi
/usr/lib/perl5/5.8.6 .) at /opt/rt36/local/html/Tools/Calendar/Calendar line
9, line 40.
BEGIN failed–compilation aborted at
/opt/rt36/local/html/Tools/Calendar/Calendar line 9, line 40.

I think there are some missing files?!?

Thanks

Torsten2006/12/5, Jim Brandt cbrandt@buffalo.edu:

Mark,

I have a rough prototype of something like this working on our dev
machine. In my case, I was playing around with creating a maintenance
calendar that would allow us to track system changes in RT. My thought
was to have a few designated queues set up as the maintenance queues.
You’ll see these hard-coded in the example. My thought was to make them
a config option eventually.

I installed the attached code under /opt/rt3/share/html/Tools so my
Tools page has a menu with Offline, Reports, and Calendar.

It’s a bit ugly, but it works. Hope it helps.

Jim

Roedel, Mark wrote:

It occurred to me last night that it’d be useful sometimes to have a
calendar display with ticket on it according to their due dates. Before
I start hacking on something myself, is that something that anybody’s
already attempted?


Mark Roedel
Senior Programmer / Analyst
LeTourneau University
Longview, Texas USA


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


Jim Brandt
Administrative Computing Services
University at Buffalo


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.torsten-brumm.de

Torsten,

I used the following modules that you’ll need to install from CPAN:

  • HTML::CalendarMonth (I think this has some dependencies like
    HTML::Element, etc. Just follow them and install all dependencies.)

  • Date::Calc

Also, I should mention I got this working on 3.6.1. I think it could
work in 3.4.5, but the Tools menu is different so you’d need to make
some changes.

Let me know if I left anything else out.

Jim

Torsten Brumm wrote:

Hi Jim,

sounds good to me a Calendar per Queue base, tried yours but got the
following error:

Error during compilation of /opt/rt36/local/html/Tools/Calendar/Calendar:
Can’t locate HTML/CalendarMonth.pm in @INC (@INC contains:
/opt/rt36/local/lib /opt/rt36/lib
/usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5
/usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3
/usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5
/usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.6/i386-linux-thread-multi
/usr/lib/perl5/5.8.6 .) at /opt/rt36/local/html/Tools/Calendar/Calendar
line 9, line 40.
BEGIN failed–compilation aborted at
/opt/rt36/local/html/Tools/Calendar/Calendar line 9, line 40.

I think there are some missing files?!?

Thanks

Torsten

2006/12/5, Jim Brandt <cbrandt@buffalo.edu mailto:cbrandt@buffalo.edu>:

Mark,

I have a rough prototype of something like this working on our dev
machine. In my case, I was playing around with creating a maintenance
calendar that would allow us to track system changes in RT. My thought
was to have a few designated queues set up as the maintenance queues.
You'll see these hard-coded in the example. My thought was to make them
a config option eventually.

I installed the attached code under /opt/rt3/share/html/Tools so my
Tools page has a menu with Offline, Reports, and Calendar.

It's a bit ugly, but it works. Hope it helps.

Jim

Roedel, Mark wrote:
 > It occurred to me last night that it'd be useful sometimes to have a
 > calendar display with ticket on it according to their due
dates.  Before
 > I start hacking on something myself, is that something that anybody's
 > already attempted?
 >
 > --
 > Mark Roedel
 > Senior Programmer / Analyst
 > LeTourneau University
 > Longview, Texas  USA
 > _______________________________________________
 > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
 >
 > Community help: http://wiki.bestpractical.com
 > Commercial support: sales@bestpractical.com
<mailto:sales@bestpractical.com>
 >
 >
 > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
 > Buy a copy at http://rtbook.bestpractical.com

--
Jim Brandt
Administrative Computing Services
University at Buffalo




_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
<mailto:sales@bestpractical.com>


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


MFG

Torsten Brumm

http://www.torsten-brumm.de

Jim Brandt
Administrative Computing Services
University at Buffalo

Hi Jim,

OK, now it works. But it renders only a calender, nothing else…i have
changed the SelectCalendar.html Values from your ACS Queues to the ones i
have but nothing happens…how does your result looks like???

Torsten2006/12/6, Jim Brandt cbrandt@buffalo.edu:

Torsten,

I used the following modules that you’ll need to install from CPAN:

  • HTML::CalendarMonth (I think this has some dependencies like
    HTML::Element, etc. Just follow them and install all dependencies.)

  • Date::Calc

Also, I should mention I got this working on 3.6.1. I think it could
work in 3.4.5, but the Tools menu is different so you’d need to make
some changes.

Let me know if I left anything else out.

Jim

Torsten Brumm wrote:

Hi Jim,

sounds good to me a Calendar per Queue base, tried yours but got the
following error:

Error during compilation of
/opt/rt36/local/html/Tools/Calendar/Calendar:
Can’t locate HTML/CalendarMonth.pm in @INC (@INC contains:
/opt/rt36/local/lib /opt/rt36/lib
/usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5
/usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3
/usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5
/usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.6/i386-linux-thread-multi
/usr/lib/perl5/5.8.6 .) at /opt/rt36/local/html/Tools/Calendar/Calendar
line 9, line 40.
BEGIN failed–compilation aborted at
/opt/rt36/local/html/Tools/Calendar/Calendar line 9, line 40.

I think there are some missing files?!?

Thanks

Torsten

2006/12/5, Jim Brandt <cbrandt@buffalo.edu <mailto:cbrandt@buffalo.edu

:

Mark,

I have a rough prototype of something like this working on our dev
machine. In my case, I was playing around with creating a

maintenance

calendar that would allow us to track system changes in RT. My

thought

was to have a few designated queues set up as the maintenance

queues.

You'll see these hard-coded in the example. My thought was to make

them

a config option eventually.

I installed the attached code under /opt/rt3/share/html/Tools so my
Tools page has a menu with Offline, Reports, and Calendar.

It's a bit ugly, but it works. Hope it helps.

Jim

Roedel, Mark wrote:
 > It occurred to me last night that it'd be useful sometimes to

have a

 > calendar display with ticket on it according to their due
dates.  Before
 > I start hacking on something myself, is that something that

anybody’s

 > already attempted?
 >
 > --
 > Mark Roedel
 > Senior Programmer / Analyst
 > LeTourneau University
 > Longview, Texas  USA
 > _______________________________________________
 > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
 >
 > Community help: http://wiki.bestpractical.com
 > Commercial support: sales@bestpractical.com
<mailto:sales@bestpractical.com>
 >
 >
 > Discover RT's hidden secrets with RT Essentials from O'Reilly

Media.

 > Buy a copy at http://rtbook.bestpractical.com

--
Jim Brandt
Administrative Computing Services
University at Buffalo




_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
<mailto:sales@bestpractical.com>


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


MFG

Torsten Brumm

http://www.torsten-brumm.de


Jim Brandt
Administrative Computing Services
University at Buffalo

MFG

Torsten Brumm

http://www.torsten-brumm.de

When I run it, for the month I pick, it shows links with the ticket
subject in the day indicated by the due date on the ticket. Do your
tickets have due dates?

Torsten Brumm wrote:

Hi Jim,

OK, now it works. But it renders only a calender, nothing else…i have
changed the SelectCalendar.html Values from your ACS Queues to the ones
i have but nothing happens…how does your result looks like???

Torsten

2006/12/6, Jim Brandt <cbrandt@buffalo.edu mailto:cbrandt@buffalo.edu>:

Torsten,

I used the following modules that you'll need to install from CPAN:

* HTML::CalendarMonth (I think this has some dependencies like
HTML::Element, etc. Just follow them and install all dependencies.)

* Date::Calc

Also, I should mention I got this working on 3.6.1. I think it could
work in 3.4.5, but the Tools menu is different so you'd need to make
some changes.

Let me know if I left anything else out.

Jim


Torsten Brumm wrote:
 > Hi Jim,
 >
 > sounds good to me a Calendar per Queue base, tried yours but got the
 > following error:
 >
 > Error during compilation of
/opt/rt36/local/html/Tools/Calendar/Calendar:
 > Can't locate HTML/CalendarMonth.pm in @INC (@INC contains:
 > /opt/rt36/local/lib /opt/rt36/lib
 > /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi
 > /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
 > /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi
 > /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi
 > /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5
 > /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3
 > /usr/lib/perl5/site_perl
 > /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi
 > /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
 > /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi
 > /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi
 > /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5
 > /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3
 > /usr/lib/perl5/vendor_perl
/usr/lib/perl5/5.8.6/i386-linux-thread-multi
 > /usr/lib/perl5/5.8.6 .) at
/opt/rt36/local/html/Tools/Calendar/Calendar
 > line 9, <GEN35> line 40.
 > BEGIN failed--compilation aborted at
 > /opt/rt36/local/html/Tools/Calendar/Calendar line 9, <GEN35> line
40.
 >
 >
 > I think there are some missing files?!?
 >
 > Thanks
 >
 > Torsten
 >
 > 2006/12/5, Jim Brandt <cbrandt@buffalo.edu
<mailto:cbrandt@buffalo.edu> <mailto: cbrandt@buffalo.edu
<mailto:cbrandt@buffalo.edu>>>:
 >
 >     Mark,
 >
 >     I have a rough prototype of something like this working on
our dev
 >     machine. In my case, I was playing around with creating a
maintenance
 >     calendar that would allow us to track system changes in RT.
My thought
 >     was to have a few designated queues set up as the maintenance
queues.
 >     You'll see these hard-coded in the example. My thought was to
make them
 >     a config option eventually.
 >
 >     I installed the attached code under /opt/rt3/share/html/Tools
so my
 >     Tools page has a menu with Offline, Reports, and Calendar.
 >
 >     It's a bit ugly, but it works. Hope it helps.
 >
 >     Jim
 >
 >     Roedel, Mark wrote:
 >      > It occurred to me last night that it'd be useful sometimes
to have a
 >      > calendar display with ticket on it according to their due
 >     dates.  Before
 >      > I start hacking on something myself, is that something
that anybody's
 >      > already attempted?
 >      >
 >      > --
 >      > Mark Roedel
 >      > Senior Programmer / Analyst
 >      > LeTourneau University
 >      > Longview, Texas  USA
 >      > _______________________________________________
 >      >
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
 >      >
 >      > Community help: http://wiki.bestpractical.com
 >      > Commercial support: sales@bestpractical.com
<mailto:sales@bestpractical.com>
 >     <mailto:sales@bestpractical.com <mailto:sales@bestpractical.com>>
 >      >
 >      >
 >      > Discover RT's hidden secrets with RT Essentials from
O'Reilly Media.
 >      > Buy a copy at http://rtbook.bestpractical.com
 >
 >     --
 >     Jim Brandt
 >     Administrative Computing Services
 >     University at Buffalo
 >
 >
 >
 >
 >     _______________________________________________
 >    
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
<http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users>
 >
 >     Community help: http://wiki.bestpractical.com
 >     Commercial support: sales@bestpractical.com
<mailto:sales@bestpractical.com>
 >     <mailto: sales@bestpractical.com
<mailto:sales@bestpractical.com>>
 >
 >
 >     Discover RT's hidden secrets with RT Essentials from O'Reilly
Media.
 >     Buy a copy at http://rtbook.bestpractical.com
 >
 >
 >
 >
 >
 > --
 > MFG
 >
 > Torsten Brumm
 >
 > http://www.torsten-brumm.de

--
Jim Brandt
Administrative Computing Services
University at Buffalo


MFG

Torsten Brumm

http://www.torsten-brumm.de http://www.torsten-brumm.de

Jim Brandt
Administrative Computing Services
University at Buffalo

Argh, no…2006/12/6, Jim Brandt cbrandt@buffalo.edu:

When I run it, for the month I pick, it shows links with the ticket
subject in the day indicated by the due date on the ticket. Do your
tickets have due dates?

Torsten Brumm wrote:

Hi Jim,

OK, now it works. But it renders only a calender, nothing else…i have
changed the SelectCalendar.html Values from your ACS Queues to the ones
i have but nothing happens…how does your result looks like???

Torsten

2006/12/6, Jim Brandt <cbrandt@buffalo.edu <mailto:cbrandt@buffalo.edu

:

Torsten,

I used the following modules that you'll need to install from CPAN:

* HTML::CalendarMonth (I think this has some dependencies like
HTML::Element, etc. Just follow them and install all dependencies.)

* Date::Calc

Also, I should mention I got this working on 3.6.1. I think it could
work in 3.4.5, but the Tools menu is different so you'd need to make
some changes.

Let me know if I left anything else out.

Jim


Torsten Brumm wrote:
 > Hi Jim,
 >
 > sounds good to me a Calendar per Queue base, tried yours but got

the

 > following error:
 >
 > Error during compilation of
/opt/rt36/local/html/Tools/Calendar/Calendar:
 > Can't locate HTML/CalendarMonth.pm in @INC (@INC contains:
 > /opt/rt36/local/lib /opt/rt36/lib
 > /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi
 > /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
 > /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi
 > /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi
 > /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5
 > /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3
 > /usr/lib/perl5/site_perl
 > /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi
 > /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
 > /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi
 > /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi
 > /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5
 > /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3
 > /usr/lib/perl5/vendor_perl
/usr/lib/perl5/5.8.6/i386-linux-thread-multi
 > /usr/lib/perl5/5.8.6 .) at
/opt/rt36/local/html/Tools/Calendar/Calendar
 > line 9, <GEN35> line 40.
 > BEGIN failed--compilation aborted at
 > /opt/rt36/local/html/Tools/Calendar/Calendar line 9, <GEN35> line
40.
 >
 >
 > I think there are some missing files?!?
 >
 > Thanks
 >
 > Torsten
 >
 > 2006/12/5, Jim Brandt <cbrandt@buffalo.edu
<mailto:cbrandt@buffalo.edu> <mailto: cbrandt@buffalo.edu
<mailto:cbrandt@buffalo.edu>>>:
 >
 >     Mark,
 >
 >     I have a rough prototype of something like this working on
our dev
 >     machine. In my case, I was playing around with creating a
maintenance
 >     calendar that would allow us to track system changes in RT.
My thought
 >     was to have a few designated queues set up as the maintenance
queues.
 >     You'll see these hard-coded in the example. My thought was to
make them
 >     a config option eventually.
 >
 >     I installed the attached code under /opt/rt3/share/html/Tools
so my
 >     Tools page has a menu with Offline, Reports, and Calendar.
 >
 >     It's a bit ugly, but it works. Hope it helps.
 >
 >     Jim
 >
 >     Roedel, Mark wrote:
 >      > It occurred to me last night that it'd be useful sometimes
to have a
 >      > calendar display with ticket on it according to their due
 >     dates.  Before
 >      > I start hacking on something myself, is that something
that anybody's
 >      > already attempted?
 >      >
 >      > --
 >      > Mark Roedel
 >      > Senior Programmer / Analyst
 >      > LeTourneau University
 >      > Longview, Texas  USA
 >      > _______________________________________________
 >      >
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
 >      >
 >      > Community help: http://wiki.bestpractical.com
 >      > Commercial support: sales@bestpractical.com
<mailto:sales@bestpractical.com>
 >     <mailto:sales@bestpractical.com <mailto:

sales@bestpractical.com>>

 >      >
 >      >
 >      > Discover RT's hidden secrets with RT Essentials from
O'Reilly Media.
 >      > Buy a copy at http://rtbook.bestpractical.com
 >
 >     --
 >     Jim Brandt
 >     Administrative Computing Services
 >     University at Buffalo
 >
 >
 >
 >
 >     _______________________________________________
 >
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
<http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users>
 >
 >     Community help: http://wiki.bestpractical.com
 >     Commercial support: sales@bestpractical.com
<mailto:sales@bestpractical.com>
 >     <mailto: sales@bestpractical.com
<mailto:sales@bestpractical.com>>
 >
 >
 >     Discover RT's hidden secrets with RT Essentials from O'Reilly
Media.
 >     Buy a copy at http://rtbook.bestpractical.com
 >
 >
 >
 >
 >
 > --
 > MFG
 >
 > Torsten Brumm
 >
 > http://www.torsten-brumm.de

--
Jim Brandt
Administrative Computing Services
University at Buffalo


MFG

Torsten Brumm

http://www.torsten-brumm.de http://www.torsten-brumm.de


Jim Brandt
Administrative Computing Services
University at Buffalo

MFG

Torsten Brumm

http://www.torsten-brumm.de

I had the same problem, it was only displaying tickets with that have a Due date. I changed Calendar and SelectCalendar.html to search for Created, not Due, and it display the tickets the way I wanted.

When I run it, for the month I pick, it shows links with the ticketsubject in the day indicated by the due date on the ticket. Do yourtickets have due dates?Torsten Brumm wrote:> Hi Jim,> > OK, now it works. But it renders only a calender, nothing else…i have> changed the SelectCalendar.html Values from your ACS Queues to the ones> i have but nothing happens…how does your result looks like??? >> Torsten>> 2006/12/6, Jim Brandt <cbrandt@buffalo.edu mailto:cbrandt@buffalo.edu>:>> Torsten, >> I used the following modules that you’ll need to install from CPAN:>> * HTML::CalendarMonth (I think this has some dependencies like> HTML::Element, etc. Just follow them and install all dependencies.) >> * Date::Calc>> Also, I should mention I got this working on 3.6.1. I think it could> work in 3.4.5, but the Tools menu is different so you’d need to make> some changes. >> Let me know if I left anything else out.>> Jim>>> Torsten Brumm wrote:> > Hi Jim,> >> > sounds good to me a Calendar per Queue base, tried yours but got the > > following error:> >> > Error during compilation of> /opt/rt36/local/html/Tools/Calendar/Calendar:> > Can’t locate HTML/CalendarMonth.pm in @INC (@INC contains: > > /opt/rt36/local/lib /opt/rt36/lib> > /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi> > /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi> > /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi > > /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi> > /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5> > /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 > > /usr/lib/perl5/site_perl> > /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi> > /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi> > /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi > > /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi> > /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5> > /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 > > /usr/lib/perl5/vendor_perl> /usr/lib/perl5/5.8.6/i386-linux-thread-multi> > /usr/lib/perl5/5.8.6 .) at> /opt/rt36/local/html/Tools/Calendar/Calendar> > line 9, line 40. > > BEGIN failed–compilation aborted at> > /opt/rt36/local/html/Tools/Calendar/Calendar line 9, line> 40.> >> >> > I think there are some missing files?!? > >> > Thanks> >> > Torsten> >> > 2006/12/5, Jim Brandt cbrandt@buffalo.edu <mailto: cbrandt@buffalo.edu> <mailto: cbrandt@buffalo.edu> <mailto:cbrandt@buffalo.edu >>>:> >> > Mark,> >> > I have a rough prototype of something like this working on> our dev> > machine. In my case, I was playing around with creating a > maintenance> > calendar that would allow us to track system changes in RT.> My thought> > was to have a few designated queues set up as the maintenance> queues. > > You’ll see these hard-coded in the example. My thought was to> make them> > a config option eventually.> >> > I installed the attached code under /opt/rt3/share/html/Tools > so my> > Tools page has a menu with Offline, Reports, and Calendar.> >> > It’s a bit ugly, but it works. Hope it helps.> >> > Jim > >> > Roedel, Mark wrote:> > > It occurred to me last night that it’d be useful sometimes> to have a> > > calendar display with ticket on it according to their due > > dates. Before> > > I start hacking on something myself, is that something> that anybody’s> > > already attempted?> > > > > > → > > Mark Roedel> > > Senior Programmer / Analyst> > > LeTourneau University> > > Longview, Texas USA > > > _______________________________________________> > >> The rt-users Archives > > >> > > Community help: http://wiki.bestpractical.com> > > Commercial support: sales@bestpractical.com> mailto:sales@bestpractical.com> > <mailto:sales@bestpractical.com mailto:sales@bestpractical.com>> > >> > >> > > Discover RT’s hidden secrets with RT Essentials from > O’Reilly Media.> > > Buy a copy at http://rtbook.bestpractical.com> >> > → > Jim Brandt > > Administrative Computing Services> > University at Buffalo> >> >> >> >> > _______________________________________________ > >> The rt-users Archives> < The rt-users Archives>> >> > Community help: http://wiki.bestpractical.com> > Commercial support: sales@bestpractical.com> mailto:sales@bestpractical.com> > <mailto: sales@bestpractical.com> mailto:sales@bestpractical.com>> >> >> > Discover RT’s hidden secrets with RT Essentials from O’Reilly > Media.> > Buy a copy at http://rtbook.bestpractical.com> >> >> >> >> > > > → > MFG> >> > Torsten Brumm> >> > http://www.torsten-brumm.de>> – > Jim Brandt> Administrative Computing Services> University at Buffalo>>>>>> → MFG>> Torsten Brumm>> http://www.torsten-brumm.de http://www.torsten-brumm.de–Jim BrandtAdministrative Computing ServicesUniversity at Buffalo-- MFGTorsten Brummhttp://www.torsten-brumm.de
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Just an idea, let us try to make it more flexible, just as an option to
select all (makes not the most sense) and Starts and Due, also a view for
Reminder entries could be great. i’m just playing around to make the queue
selection more flexible…hopefully i can sent tomorrow some files.

Torsten2006/12/6, Jared Hanks jmhanks1373@hotmail.com:

I had the same problem, it was only displaying tickets with that have a
Due date. I changed Calendar and SelectCalendar.html to search for
Created, not Due, and it display the tickets the way I wanted.


Date: Wed, 6 Dec 2006 17:12:30 +0100
From: torsten.brumm@googlemail.com
To: cbrandt@buffalo.edu
Subject: Re: [rt-users] Calendar view of tickets?
CC: rt-users@lists.bestpractical.com

Argh, no…

2006/12/6, Jim Brandt cbrandt@buffalo.edu:

When I run it, for the month I pick, it shows links with the ticket
subject in the day indicated by the due date on the ticket. Do your
tickets have due dates?

Torsten Brumm wrote:

Hi Jim,

OK, now it works. But it renders only a calender, nothing else…i have
changed the SelectCalendar.html Values from your ACS Queues to the ones
i have but nothing happens…how does your result looks like???

Torsten

2006/12/6, Jim Brandt <cbrandt@buffalo.edu <mailto:cbrandt@buffalo.edu

:

Torsten,

I used the following modules that you'll need to install from CPAN:

* HTML::CalendarMonth (I think this has some dependencies like
HTML::Element, etc. Just follow them and install all dependencies.)

* Date::Calc

Also, I should mention I got this working on 3.6.1. I think it could
work in 3.4.5, but the Tools menu is different so you'd need to make
some changes.

Let me know if I left anything else out.

Jim


Torsten Brumm wrote:
 > Hi Jim,
 >
 > sounds good to me a Calendar per Queue base, tried yours but got

the

 > following error:
 >
 > Error during compilation of
/opt/rt36/local/html/Tools/Calendar/Calendar:
 > Can't locate HTML/CalendarMonth.pm in @INC (@INC contains:
 > /opt/rt36/local/lib /opt/rt36/lib
 > /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi
 > /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
 > /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi
 > /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi
 > /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5
 > /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3
 > /usr/lib/perl5/site_perl
 > /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi
 > /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
 > /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi
 > /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi
 > /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5
 > /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3
 > /usr/lib/perl5/vendor_perl
/usr/lib/perl5/5.8.6/i386-linux-thread-multi
 > /usr/lib/perl5/5.8.6 .) at
/opt/rt36/local/html/Tools/Calendar/Calendar
 > line 9, <GEN35> line 40.
 > BEGIN failed--compilation aborted at
 > /opt/rt36/local/html/Tools/Calendar/Calendar line 9, <GEN35> line
40.
 >
 >
 > I think there are some missing files?!?
 >
 > Thanks
 >
 > Torsten
 >
 > 2006/12/5, Jim Brandt <cbrandt@buffalo.edu
<mailto: cbrandt@buffalo.edu> <mailto: cbrandt@buffalo.edu
<mailto:cbrandt@buffalo.edu >>>:
 >
 >     Mark,
 >
 >     I have a rough prototype of something like this working on
our dev
 >     machine. In my case, I was playing around with creating a
maintenance
 >     calendar that would allow us to track system changes in RT.
My thought
 >     was to have a few designated queues set up as the maintenance
queues.
 >     You'll see these hard-coded in the example. My thought was to
make them
 >     a config option eventually.
 >
 >     I installed the attached code under /opt/rt3/share/html/Tools
so my
 >     Tools page has a menu with Offline, Reports, and Calendar.
 >
 >     It's a bit ugly, but it works. Hope it helps.
 >
 >     Jim
 >
 >     Roedel, Mark wrote:
 >      > It occurred to me last night that it'd be useful sometimes
to have a
 >      > calendar display with ticket on it according to their due
 >     dates.  Before
 >      > I start hacking on something myself, is that something
that anybody's
 >      > already attempted?
 >      >
 >      > --
 >      > Mark Roedel
 >      > Senior Programmer / Analyst
 >      > LeTourneau University
 >      > Longview, Texas  USA
 >      > _______________________________________________
 >      >
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
 >      >
 >      > Community help: http://wiki.bestpractical.com
 >      > Commercial support: sales@bestpractical.com
<mailto:sales@bestpractical.com>
 >     <mailto:sales@bestpractical.com <mailto:

sales@bestpractical.com>>

 >      >
 >      >
 >      > Discover RT's hidden secrets with RT Essentials from
O'Reilly Media.
 >      > Buy a copy at http://rtbook.bestpractical.com
 >
 >     --
 >     Jim Brandt
 >     Administrative Computing Services
 >     University at Buffalo
 >
 >
 >
 >
 >     _______________________________________________
 >
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
< http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users>
 >
 >     Community help: http://wiki.bestpractical.com
 >     Commercial support: sales@bestpractical.com
<mailto:sales@bestpractical.com>
 >     <mailto: sales@bestpractical.com
<mailto:sales@bestpractical.com>>
 >
 >
 >     Discover RT's hidden secrets with RT Essentials from O'Reilly
Media.
 >     Buy a copy at http://rtbook.bestpractical.com
 >
 >
 >
 >
 >
 > --
 > MFG
 >
 > Torsten Brumm
 >
 > http://www.torsten-brumm.de

--
Jim Brandt
Administrative Computing Services
University at Buffalo


MFG

Torsten Brumm

http://www.torsten-brumm.de http://www.torsten-brumm.de


Jim Brandt
Administrative Computing Services
University at Buffalo


MFG

Torsten Brumm

http://www.torsten-brumm.de


Express yourself with gadgets on Windows Live Spaces Try it!http://discoverspaces.live.com?source=hmtag1&loc=us

MFG

Torsten Brumm

http://www.torsten-brumm.de

Hi,

a small update. i have created a small Callback for the Submenu of the Tools
Menu.2006/12/5, Jim Brandt cbrandt@buffalo.edu:

Mark,

I have a rough prototype of something like this working on our dev
machine. In my case, I was playing around with creating a maintenance
calendar that would allow us to track system changes in RT. My thought
was to have a few designated queues set up as the maintenance queues.
You’ll see these hard-coded in the example. My thought was to make them
a config option eventually.

I installed the attached code under /opt/rt3/share/html/Tools so my
Tools page has a menu with Offline, Reports, and Calendar.

It’s a bit ugly, but it works. Hope it helps.

Jim

Roedel, Mark wrote:

It occurred to me last night that it’d be useful sometimes to have a
calendar display with ticket on it according to their due dates. Before
I start hacking on something myself, is that something that anybody’s
already attempted?


Mark Roedel
Senior Programmer / Analyst
LeTourneau University
Longview, Texas USA


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


Jim Brandt
Administrative Computing Services
University at Buffalo


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.torsten-brumm.de

rt3-calendar.tar (40 KB)