Calculating worked time from child tickets

RT Users
1

Hi all,

We work a lot with a main ticket with sub tickets below it.

For each sub ticket ‘time worked’ is filled in.

At this moment we manually calculate it and put it in the main ticket.

Is there a way to automate this?

I think it could be done with a scrip with a “on update” type thing I
think.

Or does someone already have this built?

Met vriendelijke groet / With kind regards,

Richard Pijnenburg
Changes and Incident Coordinator

WideXS http://www.widexs.nl
http://www.widexs.nl/
Tel +31 (0)20 7570780 Fax +31 (0)20 6116302
Zekeringstraat 43, 1014 BV Amsterdam, NL

2

Hi all,

We work a lot with a main ticket with sub tickets below it.

For each sub ticket ‘time worked’ is filled in.

At this moment we manually calculate it and put it in the main ticket.

Is there a way to automate this?

I think it could be done with a scrip with a “on update” type thing I
think.

yes, I think this is the best to do, a custom scrip on this queue, that
on any Transaction look if this ticket as child and update the
timeworked if needed. On http://wiki.bestpractical.com/, you will find
some scrips conditions/examples that may help you.