Business hour

RT Developers
1

Hi All,

Could your help me please,

i would like to create a script on resolve, that update custum field called
“ Type-Intevention” with one of 2 value

Value 1 : “On Site” : when the resolution date time is in Business hour “
Between 09am & 18pm from Monday to Friday

Value 2 : “Hors Site” : when the resolution date time is hors Business Hour
“ between 18pm and 09am, Sunday & Saturday

BR

2

Could your help me please,

i would like to create a script on resolve, that update custum field
called “ Type-Intevention” with one of 2 value

Value 1 : “On Site” : when the resolution date time is in Business hour “
Between 09am & 18pm from Monday to Friday

Value 2 : “Hors Site” : when the resolution date time is hors Business
Hour “ between 18pm and 09am, Sunday & Saturday

You just have to use the perl module Business::Hours available on CPAN
against the ticket resolution date.

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