When you do a bulk update resolving x tickets, and you add a comment/reply
to each ticket. RT resolves the tickets then adds the comment which then
opens the ticket again. Is this normal behaviour?
Regards
Emile
When you do a bulk update resolving x tickets, and you add a comment/reply
to each ticket. RT resolves the tickets then adds the comment which then
opens the ticket again. Is this normal behaviour?
Regards
Emile