Bulk removal of Requestor ends in "Could not find that principal"

Hi all,

i want to remove a requestor in a couple of tickets via the bulk ticket update.

Unfortunately, i allways get the error message “Could not find that principal”.

I have tried the Name, the e-mail and the numerical id of the requestor.

The removal of the requestor via “People” in a single ticket update has no
problem (but i want to change over 50 tickets…).

Any hints?

Thanks a lot!
Thomas

Teleteach GmbH
Jeschkenstr. 49, 82538 Geretsried, Germany
Tel. +49.8171.929590, Fax +49.8171.929592

i want to remove a requestor in a couple of tickets via the bulk ticket update.

Unfortunately, i allways get the error message “Could not find that principal”.

I hate to post a “Me too” message, but I’ve been dealing with this
problem since at least RT 3.0.6. I’m now using RT 3.0.10 and still
experiencing the problem.

Adding a requestor via bulk update works fine.