Bulk Reject, and SiteConfig

RTIR
1

Hi guys,

I would like to be able to bulk-reject spam, without RTIR changing the
owner of the ticket.

The reason for this is that I have configured my RT to send “we have
received your mail…” semi-auto response mails whenever someone takes a
ticket, to avoid sending auto-response to spam.

At the moment I have hacked BulkReject.html and removed (out commented)
the parts where I takes the ticket, and it seems to work just fine. BUT
is this the correct way to do it and/or is there a better way?

I would like to do something like make a small change in one of the
/etc/request-tracker4/RT_SiteConfig.d/ config files, to preserve my
"hacks" if I decide to update RT/RTIR, but is that possible?

Regards
Jesper

2

Hi guys,

I would like to be able to bulk-reject spam, without RTIR changing the
owner of the ticket.

The reason for this is that I have configured my RT to send “we have
received your mail…” semi-auto response mails whenever someone takes a
ticket, to avoid sending auto-response to spam.

At the moment I have hacked BulkReject.html and removed (out commented)
the parts where I takes the ticket, and it seems to work just fine. BUT is
this the correct way to do it and/or is there a better way?

I think with RTIR it’s the only way.

I would like to do something like make a small change in one of the
/etc/request-tracker4/RT_**SiteConfig.d/ config files, to preserve my
“hacks” if I decide to update RT/RTIR, but is that possible?

I don’t think so, unless you hack RTIR to make this behaviour an option,
submit patch to us, we include it into RTIR.

If you’re familiar with diff/patch commands then to simplify upgrade I
would recommend you to use patches for such things. Just keep a dir with
patches. if all paches apply on new version without troubles then you know
that you’re safe to some level of safety.

git can make your live way easier.

Regards
Jesper
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Best regards, Ruslan.