I’m wondering if it’s possible to make a bulk change to
my RT database? I’ve got a pile of sysadmin tickets, and
have decided to start subcategorising them with custom fields.
There’s around 500 or so tickets in my queue, and I want to be able to
add/set a value in my custom field for that queue for tickets
that match a search criteria. Eg: I want to set the
"job type" custom field to “DNS renewals” for all the
tickets that match “content = domain renewal”.
Is there a supported way to do this or should I do it through
mysql? I’m running RT 3.0.10 at the moment … looking to upgrade to
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