Bulk change ownership

Is there a way I can bulk change ownership of tickets? I thought being a
superuser I could do this, but I found out I can’t.

darren
Darren Grabowski drg@verio.net
Team Lead - Verio Security http://www.verio.net
office: 214.290.8680 fax: 214.800.7771
"Carpe Diem Baby" - J. Hetfield

The hacky way:
Give all the ticket to nobody, then give them to who you want them to.
Hrm. A “force change owner to” in the Bulk update would not be the worst thing to see as a nice little patch. :wink:

-jOn Wed, Sep 19, 2001 at 09:10:48PM +0000, Darren Grabowski wrote:

Is there a way I can bulk change ownership of tickets? I thought being a
superuser I could do this, but I found out I can’t.

darren

Darren Grabowski drg@verio.net
Team Lead - Verio Security http://www.verio.net
office: 214.290.8680 fax: 214.800.7771
"Carpe Diem Baby" - J. Hetfield


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Damian Gerow is quoted as saying:

Is there a way I can bulk change ownership of tickets? I thought being a
superuser I could do this, but I found out I can’t.

Have you checked out the commandline?

The other option is to do a search in the GUI, then do an “Update all these
tickets at once.”

I guess I should clarify, I need to be able to change the owner from one tech
to another tech. Right now the only way I can see to do that is to have my
tech steal the tickets individually.

darren

Is there a way I can bulk change ownership of tickets? I thought being a
superuser I could do this, but I found out I can’t.

Have you checked out the commandline?

The other option is to do a search in the GUI, then do an “Update all these
tickets at once.”

Darren Grabowski drg@verio.net writes:

Is there a way I can bulk change ownership of tickets? I thought being a
superuser I could do this, but I found out I can’t.

Have you checked out the commandline?

The other option is to do a search in the GUI, then do an “Update all these
tickets at once.”

I guess I should clarify, I need to be able to change the owner from one tech
to another tech. Right now the only way I can see to do that is to have my
tech steal the tickets individually.

Well an assignment of an individual Ticket to a new owner would be really helpfull
We have a stuff meeting once a week and there we discuss all open topics using a
notebook and a pojector and a handful of tickets are reassigned to other stuff
members. Now all reassigned tickets have to be stolen by the stuff member
individualy, but it would be more easily for all if we could to that online on
the meeting …

cheeiro
Steve

Steffen Weinreich | Privat: steve@weinreich.org
Rotdornweg 8 |
D-25451 Quickborn | FAX/DATA: +49 4106 652161
…Sex in Rudis Alter ist wie Billard mit einem Seil…

members. Now all reassigned tickets have to be stolen by the stuff member

individualy, but it would be more easily for all if we could to that online on

the meeting …

Use a user with sufficient rights. I’m not quite familiar with RT’s ACL
system, but I think you need SuperUser rights to change a ticket from
one owner to another.

test
Hm, doesn’t work. Even the SuperUser isn’t allowed to reassign already
assigned tickets. I think this can be considered a bug.

I attached a patch which checks to see if you’re a SuperUser and then
allows the SetOwner. Maybe this can make it into the next version?

Martin

Martin Schapendonk, martin@schapendonk.org, Phone: +31 (0)6 55770237
Student Information Systems and Management at Tilburg University

patch-setowner (491 Bytes)

Well the point is that if you are changing the owner of a ticket and you are
not the owner, you have to “steal” because this explicitly means that you’re
changing the owner, i.e. you’re not just doing it by accident.

O- ~ARK

Martin Schapendonk martin@schapendonk.org writes:> On 20 Sep 2001, Steffen Weinreich wrote:

members. Now all reassigned tickets have to be stolen by the stuff member

individualy, but it would be more easily for all if we could to that online on

the meeting …

Use a user with sufficient rights. I’m not quite familiar with RT’s ACL
system, but I think you need SuperUser rights to change a ticket from
one owner to another.

test
Hm, doesn’t work. Even the SuperUser isn’t allowed to reassign already
assigned tickets. I think this can be considered a bug.

I attached a patch which checks to see if you’re a SuperUser and then
allows the SetOwner. Maybe this can make it into the next version?

Thanks, works great :slight_smile:

cheerio
Steve

Steffen Weinreich | Privat: steve@weinreich.org
Rotdornweg 8 |
D-25451 Quickborn | FAX/DATA: +49 4106 652161
…Sex in Rudis Alter ist wie Billard mit einem Seil…

Exactly. it prohibits accidental race conditions when two people try to
take a ticket at the same time.

-jOn Thu, Sep 20, 2001 at 03:47:43PM -0400, Ayan R. Kayal wrote:

Well the point is that if you are changing the owner of a ticket and you are
not the owner, you have to “steal” because this explicitly means that you’re
changing the owner, i.e. you’re not just doing it by accident.

O- ~ARK

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Martin Schapendonk
Sent: Thursday, September 20, 2001 3:44 PM

On 20 Sep 2001, Steffen Weinreich wrote:

members. Now all reassigned tickets have to be stolen by the

stuff member

individualy, but it would be more easily for all if we could to

that online on

the meeting …

Use a user with sufficient rights. I’m not quite familiar with RT’s ACL
system, but I think you need SuperUser rights to change a ticket from
one owner to another.

test
Hm, doesn’t work. Even the SuperUser isn’t allowed to reassign already
assigned tickets. I think this can be considered a bug.

I attached a patch which checks to see if you’re a SuperUser and then
allows the SetOwner. Maybe this can make it into the next version?

Martin


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http://lists.fsck.com/mailman/listinfo/rt-users

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“Ayan R. Kayal” ayan.kayal@yale.edu writes:

Well the point is that if you are changing the owner of a ticket and you are
not the owner, you have to “steal” because this explicitly means that you’re
changing the owner, i.e. you’re not just doing it by accident.

A right for this operation would solve both sides :slight_smile: Then you could give this
rigth to the head of the stuff and the rest will see the known error message :wink:

cheerio
Steve

Steffen Weinreich | Privat: steve@weinreich.org
Rotdornweg 8 |
D-25451 Quickborn | FAX/DATA: +49 4106 652161
…Sex in Rudis Alter ist wie Billard mit einem Seil…

Exactly. it prohibits accidental race conditions when two people try to

take a ticket at the same time.

I didn’t see any harm in the possibility that a SuperUser is able to
do SetOwner anyway. After all, it IS the superuser who can ultimately
control anything, anywhere, anytime :slight_smile:

Martin

Martin Schapendonk, martin@schapendonk.org, Phone: +31 (0)6 55770237
Student Information Systems and Management at Tilburg University