It occured to me that the passwords are encrypted in the database, which
is likely the reason this isn’t trivial. Is the password encryption
one-way? Is this something I could turn off?
The customers we have using RT love the SelfService interface, but as I
mentioned, they tend to forget their password. Has anyone else done up
something like a “Forgot password, send me a new one”-type functionality
that they would be willing to share? This has become quite an
administration headache for me.
-jd---------- Forwarded message ----------
Date: Mon, 13 Feb 2006 05:46:37 -0500 (EST)
Subject: [rt-users] Building Upon the Concept from AutogeneratedPassword
(I’m running RT 3.4.5.)
I recently modified my Autocreate templates to include the logic suggested in
the AutogeneratedPassword page in the BestPractical wiki. This works well.
However, my user base has a usage pattern which has them interfacing with RT
"once and awhile", and they tend to forget what their password is.
I would like to build upon the AutogeneratedPassword template to email
username/password every time they open up a ticket.
I tried a couple of different things without success. Would anyone care to
suggest the ‘right’ way to accomplish this? I would be happy to update the
Wiki after I successfully implement this.
Be sure to check out the RT Wiki at http://wiki.bestpractical.com
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