It occured to me that the passwords are encrypted in the database, which
is likely the reason this isn’t trivial. Is the password encryption
one-way? Is this something I could turn off?
The customers we have using RT love the SelfService interface, but as I
mentioned, they tend to forget their password. Has anyone else done up
something like a “Forgot password, send me a new one”-type functionality
that they would be willing to share? This has become quite an
administration headache for me.
-jd---------- Forwarded message ----------
Date: Mon, 13 Feb 2006 05:46:37 -0500 (EST)
From: doogles@doogles.com
To: rt-users@lists.fsck.com
Subject: [rt-users] Building Upon the Concept from AutogeneratedPassword
RT Users–
(I’m running RT 3.4.5.)
I recently modified my Autocreate templates to include the logic suggested in
the AutogeneratedPassword page in the BestPractical wiki. This works well.
However, my user base has a usage pattern which has them interfacing with RT
“once and awhile”, and they tend to forget what their password is.
I would like to build upon the AutogeneratedPassword template to email
username/password every time they open up a ticket.
I tried a couple of different things without success. Would anyone care to
suggest the ‘right’ way to accomplish this? I would be happy to update the
Wiki after I successfully implement this.
Thanks!,
-jd
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Hi Steven, All
New to RT software, but was thinking on this scenario:
- User A logs into RT
- User A is really busy changing tickets
- User B requests a password change using User A’s email
Will the system prompt User A in the next submit he makes?
Regards,
-Urivan Flores Saaib-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Steven
Platt
Sent: Thursday, February 16, 2006 8:32 AM
To: ‘doogles@doogles.com’; rt-users@lists.fsck.com
Subject: RE: [rt-users] Building Upon the Concept from
AutogeneratedPassword (fwd)
Hi jd,
We’ve recently implemented a PHP driven password reminder system for our
self-service users. They enter an e-mail address which is checked
against
the DB (we use postgres8). Valid addresses get login details e-mailed
back
out to the supplied address.
http://www.hpa-bioinfosupport.org.uk/RT/
AFAIK it’s not possible to easily backtrack from an MD5 encrypted
string, so
our system involves resetting the password to a standard pattern within
the
system. Resetting the password seems to be the best way, but I’m
prepared
(and expecting) to be corrected.
Steve
Steve Platt
Bioinformatics Support Co-ordinator
Bioinformatics Unit: Statistics, Modelling & Bioinformatics Department
Center for Infections
Health Protection Agency
61 Colindale Avenue
London
UK
NW9 5EQ
http://www.hpa.org.uk/srmd/bioinformatics/index.htm
It occured to me that the passwords are encrypted in the database, which
is likely the reason this isn’t trivial. Is the password encryption
one-way? Is this something I could turn off?
The customers we have using RT love the SelfService interface, but as I
mentioned, they tend to forget their password. Has anyone else done up
something like a “Forgot password, send me a new one”-type functionality
that they would be willing to share? This has become quite an
administration headache for me.
See Request Tracker Wiki
Travis
Travis Campbell - Unix Systems Administrator = travis@mpdtxmail.amd.com
5900 E. Ben White Blvd, Austin, TX 78741 = travis.campbell@amd.com
TEL: (512) 602-1888 PAG: (512) 604-0341 = webmaster@mpdtxmail.amd.com
“Does anything work as expected?” Yes. An axe through the CPU.