We have recently upgraded from RT 3.0.6 to RT 3.4.1, and I
noticed a couple of bugs.
When you click on Comment/Reply/Resolve tabs in the ticket view, a
comment transaction is added. it has no text attachments, and it gets
added even if you do nothing in the update page, just go right back.
The actual update, if you make it, gets added normally as a separate
When I specify CC or BCC in the update window, it never gets
processed. The addresses specified there never get a copy of the
message. Ticket CCs work just fine, though.
if someone is both AdminCC for the queue and the ticket owner, they
get correspondence twice for tickets in their queue. Now this is
clearly because we have two scrips for it (one to copy AdminCCs on
correspondence, and one to copy owners), but this behavior wasn’t
occurring in RT 3.0.6 – before, RT was apparently uniquifying the
recipient lists in some manner. If this is not a bug, what reasonable
solution should I implement? it’s not a major problem, but it’s an
In fact, none of these are major problems, not even #2, because
we have ACL-locked-down RT installation, so we CC people by adding them
to the ticket CC list; still, these issues, at least ##1&2, seem to be
Any ideas, folks?
| Victor Danilchenko | Curiosity was framed; |
| email@example.com | Ignorance killed the cat. |
| CSCF | 5-4231 | – Anonymous |