Bug with question mark

RT Developers
1

Hi all,

I’m using RT v3.0.12 and fetchmail to fetch mail from a POP3 account.
When the ticket is created, the default scrips send an email to the
requestor. Till here, everything OK.

When I tested to send an e-mail with a question mark on the subject, it
didn’t mail the requestor and on syslog I got the following error message:
RT: error: couldn’t parse head; error near: ouco? Vamor ver.
The original subject was: será que o erro é so de à pouco? Vamor ver.

How can I solve this problem?

Best regards,
Luis Sousa

2

Hi all,

I’m using RT v3.0.12 and fetchmail to fetch mail from a POP3 account.
When the ticket is created, the default scrips send an email to the
requestor. Till here, everything OK.

When I tested to send an e-mail with a question mark on the subject, it
didn’t mail the requestor and on syslog I got the following error message:
RT: error: couldn’t parse head; error near: ouco? Vamor ver.
The original subject was: será que o erro é so de à pouco? Vamor ver.

The best way to debug problems like this is to capture the message to a
textfile on disk, such that you can replicate it by piping it to the
rt-mailgate. Then gzip the message and tell us where to get a copy to
test with.

3

Thanks for you answer.
I’m a newbie on RT, so can you post the steps to capture the message on
file?

Thanks in advance.
Luis Sousa

Jesse Vincent wrote:>On Thu, Dec 09, 2004 at 03:24:25PM +0000, Luis Sousa wrote:

Hi all,

I’m using RT v3.0.12 and fetchmail to fetch mail from a POP3 account.
When the ticket is created, the default scrips send an email to the
requestor. Till here, everything OK.

When I tested to send an e-mail with a question mark on the subject, it
didn’t mail the requestor and on syslog I got the following error message:
RT: error: couldn’t parse head; error near: ouco? Vamor ver.
The original subject was: será que o erro é so de à pouco? Vamor ver.

The best way to debug problems like this is to capture the message to a
textfile on disk, such that you can replicate it by piping it to the
rt-mailgate. Then gzip the message and tell us where to get a copy to
test with.

How can I solve this problem?

Best regards,
Luis Sousa

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