Bug: rt CLI not working any more in 3.0.5

RT Users
1

Hello,

in my installation of RT3.0.5 the CLI-tools lost all its functionality it
had already in pre-versions:

root# ./rt show tickets -f id,subject,status 1-3
rt: show: Unrecognised argument ‘tickets’.
rt: show: No objects specified.

Dirk.

2

Hello,

in my installation of RT3.0.5 the CLI-tools lost all its functionality it
had already in pre-versions:

Remember how we said it was beta quality? :wink:
Seriously though, what happened is that the code changed and the
examples didn’t keep pace. the developer is working on an updated
version of the documentation.

-jesse

root# ./rt show tickets -f id,subject,status 1-3
rt: show: Unrecognised argument ‘tickets’.
rt: show: No objects specified.

Dirk.

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3

Did I miss the 3.0.5 release announcement or are You talking about the
last release candidate?

Regards,
Harald

4

You missed it

Michael-----Original Message-----
From: Harald Wagener [mailto:hwagener@hamburg.fcb.com]
Posted At: Wednesday, September 10, 2003 11:33 AM
Posted To: RT
Conversation: [rt-users] Bug: rt CLI not working any more in 3.0.5
Subject: Re: [rt-users] Bug: rt CLI not working any more in 3.0.5

Did I miss the 3.0.5 release announcement or are You talking about the
last release candidate?

Regards,
Harald

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5

Hello,

in my installation of RT3.0.5 the CLI-tools lost all its functionality it had already in pre-versions:

Remember how we said it was beta quality? :wink:
Seriously though, what happened is that the code changed and the
examples didn’t keep pace. the developer is working on an updated
version of the documentation.

Now seriously, another two weeks passed. Can we get at least basic syntax for the new CLI? Source code seems readable, but imho forcing users to “reverse engineer” the tools doesn’t sound very user friendly and hopefully does not comply with Best Practical’s customer care policy :slight_smile: (Yes, I know rt is free, but still…)

Regards,
Przemek

6

Now seriously, another two weeks passed. Can we get at least basic
syntax for the new CLI? Source code seems readable, but imho forcing
users to “reverse engineer” the tools doesn’t sound very user friendly
and hopefully does not comply with Best Practical’s customer care
policy :slight_smile: (Yes, I know rt is free, but still…)

Jesse or whom it may concern: if I can help get the CLI docs together
faster somehow, let me know. I think I may have installed Aegis at
some point, but I have never used it.

-Kevin Murphy

7

in my installation of RT3.0.5 the CLI-tools lost all its functionality it
had already in pre-versions:

Remember how we said it was beta quality? :wink:

Now seriously, another two weeks passed. Can we get at least basic syntax
for the new CLI? Source code seems readable, but imho forcing users to
“reverse engineer” the tools doesn’t sound very user friendly and hopefully
does not comply with Best Practical’s customer care policy :slight_smile: (Yes, I know
rt is free, but still…)

As I said before, the developer, whom I'm paying to write free software,

is writing updated examples. He hasn’t yet delivered them to me. I,
too, would quite like to begin using the new CLI, but there are other
projects that are higher on my personal priority list and the priority
lists of our corporate customers. If we had more customers who needed
the CLI functionality then yes, of course, it would become higher
priority.

I'm sorry that I don't have the resources to do everything that

the public would like with RT. Patches are, of course, welcome.

Best,
Jesse

Regards,
Przemek

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

8

I have been using the CLI that Funs Kessen was talking about in this mailing
list. I would suggest others to give that a shot. I have been using it since
this morning.On Mon, 22 Sep 2003, Jesse Vincent wrote:

On Mon, Sep 22, 2003 at 11:41:52AM +0200, Przemyslaw Jaroszewski wrote:

On Wed, 10 Sep 2003 11:18:50 -0400, Jesse Vincent jesse@bestpractical.com wrote:

On Wed, Sep 10, 2003 at 01:48:21PM +0200, Dirk Pape wrote:

in my installation of RT3.0.5 the CLI-tools lost all its functionality it
had already in pre-versions:

Remember how we said it was beta quality? :wink:

Now seriously, another two weeks passed. Can we get at least basic syntax
for the new CLI? Source code seems readable, but imho forcing users to
“reverse engineer” the tools doesn’t sound very user friendly and hopefully
does not comply with Best Practical’s customer care policy :slight_smile: (Yes, I know
rt is free, but still…)

As I said before, the developer, whom I’m paying to write free software,
is writing updated examples. He hasn’t yet delivered them to me. I,
too, would quite like to begin using the new CLI, but there are other
projects that are higher on my personal priority list and the priority
lists of our corporate customers. If we had more customers who needed
the CLI functionality then yes, of course, it would become higher
priority.

I’m sorry that I don’t have the resources to do everything that
the public would like with RT. Patches are, of course, welcome.

Best,
Jesse

Regards,
Przemek

Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1

9

I have been using the CLI that Funs Kessen was talking about in this mailing
list. I would suggest others to give that a shot. I have been using it since
this morning.

Well. How did you do it?

10

I have been using the CLI that Funs Kessen was talking about in
this mailing
list. I would suggest others to give that a shot. I have been
using it since
this morning.
Well. How did you do it?

I took the RT2 CLI I had lying around and addapted it to work for RT3,
some minor changes here and there (because some things in RT3’s libs
changed, much clearer now by the way), replaced the keywords with Custom
Fields etc etc…
I think with the help of Asif I got the bugs out :), am still doing some
stuff on the admin tool, but quite a bit more changed there, so it might
take another day or so :slight_smile:

Cheers,

Funs

11

Is this tool similar to the rt-crontool?
Or did you take a look at the crontool too, because I haven’t found
anybody who could say to me it can send mail.
I want a Mail notification if some time periods are override.

Thank you

Samuel Senoner-----Original Message-----
From: Funs Kessen [mailto:funs.kessen@bbned.nl]
Sent: Tuesday,23 September,2003 11:22
To: Jerker Montelius; Asif Iqbal
Cc: Jesse Vincent; Przemyslaw Jaroszewski; rt-users@lists.fsck.com

I have been using the CLI that Funs Kessen was talking about in this

mailing list. I would suggest others to give that a shot. I have
been using it since this morning.
Well. How did you do it?

I took the RT2 CLI I had lying around and addapted it to work for RT3,
some minor changes here and there (because some things in RT3’s libs
changed, much clearer now by the way), replaced the keywords with Custom
Fields etc etc…
I think with the help of Asif I got the bugs out :), am still doing some
stuff on the admin tool, but quite a bit more changed there, so it might
take another day or so :slight_smile:

Cheers,

Funs
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm