Bug: Reminder can't be resolved if queue has changed

RT Users
1

After posting about a user who created a reminder that couldn’t be
resolved, I think I’ve found the culprit.

  • The ticket was in the General queue
  • She created the reminder on the ticket
  • She moved the ticket to another queue

When I moved the ticket back to the General queue, the reminder reappeared
on the ticket and could be resolved.

–David

RT 3.6.1

P.S. In trying to track down this problem, I looked at the database and
could not see where Reminders are stored …

2

The reminders are stored in the Tickets table with the Type field =
“reminder” rather than “ticket”, but I’m not sure how they are
associated with the appropriate ticket…

Mike-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of David
Chandek-Stark
Sent: Thursday, November 30, 2006 10:26 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Bug: Reminder can’t be resolved if queue has changed

After posting about a user who created a reminder that couldn’t be
resolved, I think I’ve found the culprit.

  • The ticket was in the General queue
  • She created the reminder on the ticket
  • She moved the ticket to another queue

When I moved the ticket back to the General queue, the reminder
reappeared
on the ticket and could be resolved.

–David

RT 3.6.1

P.S. In trying to track down this problem, I looked at the database and
could not see where Reminders are stored …
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