I’m not sure if this is a bug or miss configuration or ever proper situation
This is the scenario:
The Customer Support A who has full access to CS queue, needs to ask NOC
staffs (in NOC queue) regarding a specific case. Suppose Ticket #1 has been
created in CS queue.
Customer Support A has not full access to NOC queue. In NOC queue has been
defined “Requestor has Show Ticket permission”.
Customer Support A sends and email to NOC queue and received #2 as his/her
ticket number. She/he wants to add #2 as the child of Ticket #1.
System says, you don’t have permission.
smime.p7s (5.06 KB)