Bug... maybe

RT Users
1

This is was occurring on 3.6.0 & 3.6.3.

A user created a queue ‘Foo & Bar’. When “RT at a glance” page
came up, you can see the queue in the Quick Search box. If it is
clicked none of the tickets would show up, but if a search is done
with “Queue is Foo & Bar” the tickets would be displayed. I finally
figured out it was the ‘&’ causing the problem. I renamed the queue
and all is well. Is the ‘&’ causing html problems? Should there be
a constraint on queue names that doesn’t allow certain characters?

Thanks.

Scott T. Hildreth shildreth@allantgroup.com

2

Thanks, fixed in 3.6.HEAD.On 2/1/07, Scott T. Hildreth shildreth@allantgroup.com wrote:

This is was occurring on 3.6.0 & 3.6.3.

A user created a queue ‘Foo & Bar’. When “RT at a glance” page
came up, you can see the queue in the Quick Search box. If it is
clicked none of the tickets would show up, but if a search is done
with “Queue is Foo & Bar” the tickets would be displayed. I finally
figured out it was the ‘&’ causing the problem. I renamed the queue
and all is well. Is the ‘&’ causing html problems? Should there be
a constraint on queue names that doesn’t allow certain characters?

Thanks.

–
Scott T. Hildreth shildreth@allantgroup.com

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