[RT 3.6.5, Oracle 9.2, Solaris]
Bug in ticket custom field update. The custom field is a ‘select one
value’ and the CF values have values in the Category field. Each time
I make an update to a ticket with the custom field (say on the Basics
screen) I get this message:
User asked for an unknown update type for custom field SelectTest for
RT::Ticket object #49
The problem seems to be in
Web.pm, _ProcessObjectCustomFieldUpdates. The hash %{ $args{‘ARGS’}
} has the following keys in it:
Values
Values-Magic
Category
The code doesn’t know how to handle the ‘Category’ entry and so puts
out the error message. The CF value does get updated as expected, though.
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)
[RT 3.6.5, Oracle 9.2, Solaris]
Bug in ticket custom field update. The custom field is a ‘select
one value’ and the CF values have values in the Category field.
Each time I make an update to a ticket with the custom field (say
on the Basics screen) I get this message:
User asked for an unknown update type for custom field SelectTest
for RT::Ticket object #49
The problem seems to be in Web.pm,
_ProcessObjectCustomFieldUpdates. The hash %{ $args{‘ARGS’} } has
the following keys in it:
Values
Values-Magic
Category
The code doesn’t know how to handle the ‘Category’ entry and so
puts out the error message. The CF value does get updated as
expected, though.
We’ve done a bunch of work on Categories for Custom Fields in a
branch that should be part of 3.6.7.
I’ll confirm that this is working properly before the merge back to
trunk.
-kevin