BUG in RT 3.2.2 Bulk Update

When I use bulk update to change ticket watchers, my open
tickets are set to new, even though I have left the
’Make Status’ dropdown set to ‘-’.

-Todd

When I use bulk update to change ticket watchers, my open
tickets are set to new, even though I have left the
’Make Status’ dropdown set to ‘-’.

I have the same trouble. My closed tickets are set to ‘Rejected’

Nicolas

In Web.pm sub ProcessTicketBasics, why is this line important?

$ARGSRef->{‘Status’} ||= $TicketObj->Status;

Why update the status if it wasn’t selected in the Bulk.html form?

-ToddOn Fri, Oct 08, 2004 at 04:28:34PM +0100, nvarney@edt.fr wrote:

When I use bulk update to change ticket watchers, my open
tickets are set to new, even though I have left the
’Make Status’ dropdown set to ‘-’.

I have the same trouble. My closed tickets are set to ‘Rejected’

Nicolas


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

What happens is, whichever ticket is processed first
in the bulk update, all other tickets get the first
ticket’s status.

-ToddOn Fri, Oct 08, 2004 at 10:10:05AM -0400, Todd Chapman wrote:

In Web.pm sub ProcessTicketBasics, why is this line important?

$ARGSRef->{‘Status’} ||= $TicketObj->Status;

Why update the status if it wasn’t selected in the Bulk.html form?

-Todd

On Fri, Oct 08, 2004 at 04:28:34PM +0100, nvarney@edt.fr wrote:

When I use bulk update to change ticket watchers, my open
tickets are set to new, even though I have left the
’Make Status’ dropdown set to ‘-’.

I have the same trouble. My closed tickets are set to ‘Rejected’

Nicolas


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com