Bug in Query Builder?

RT Users
1

I’ve discovered an error when using Query Builder. I can also reproduce
it (on two of my RT installs)

Got to “Tickets” on the LHS of RT

If I then type something into any of the add criteria fields before
selecting all of the contents of the Query window (the standard ‘new
ticket search’ to delete it then i get this:

If I try and delete just the bottom two entries (the AND Status = ‘new’
AND Owner = ‘Nobody’) it works fine. If I try and delete ALL the
contents of the query window (Queue = “XXX” AND Status = ‘new’ AND Owner
= ‘Nobody’) it the reports the following error:

System error

error: Can’t locate object method “removeChild” via package “root”
(perhaps you forgot to load “root”?) at
/opt/rt3/share/html/Search/Build.html line 432.
context:
…
428: }
429: }
430: elsif ( $ARGS{“DeleteClause”} ) {
431: if (@current_values) {
432: $->getParent()->removeChild($) for @current_values;
433: }
434: else {
435: push( @actions, [ loc(“error: nothing to delete”), -1 ] );
436: }
…

code stack: /opt/rt3/share/html/Search/Build.html:432
/opt/rt3/share/html/autohandler:215

If I just try and delete everything in the Query window with nothing in
any of the “Add Criteria” fields, its works fine.

Any ideas??

Adrian Carter
Technical Manager
Leading Edge Internet

Web http://www.lei.net.au http://support.lei.net.au
Direct +61 2 6163 6162 Support 1 300 662 415
E-mail cartera@lei.net.au

2

yeh, that has happened to me from time to time.

i just delete everything and start over. i beleive it only happens when you
are deleteing the last thing and adding at the same time.

Andrew Xenides
System Administrator
EscapeNet
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew@staff.esc.net.au
W: http://www.esc.net.auFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Adrian Carter
Sent: Tuesday, 21 June 2005 3:43 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Bug in Query Builder??

I’ve discovered an error when using Query Builder. I can also reproduce it
(on two of my RT installs)

Got to “Tickets” on the LHS of RT

If I then type something into any of the add criteria fields before
selecting all of the contents of the Query window (the standard ‘new ticket
search’ to delete it then i get this:

If I try and delete just the bottom two entries (the AND Status = ‘new’ AND
Owner = ‘Nobody’) it works fine. If I try and delete ALL the contents of the
query window (Queue = “XXX” AND Status = ‘new’ AND Owner = ‘Nobody’) it the
reports the following error:

System error

error: Can’t locate object method “removeChild” via package “root”
(perhaps you forgot to load “root”?) at
/opt/rt3/share/html/Search/Build.html line 432.

context:
…

428: }
429: }
430: elsif ( $ARGS{“DeleteClause”} ) {
431: if (@current_values) {
432: $->getParent()->removeChild($) for @current_values;
433: }
434: else {
435: push( @actions, [ loc(“error: nothing to delete”), -1 ] );
436: }
…

code stack: /opt/rt3/share/html/Search/Build.html:432
/opt/rt3/share/html/autohandler:215

If I just try and delete everything in the Query window with nothing in any
of the “Add Criteria” fields, its works fine.

Any ideas??

Adrian Carter

Technical Manager

Leading Edge Internet

Web http://www.lei.net.au http://support.lei.net.au

Direct +61 2 6163 6162 Support 1 300 662 415

E-mail cartera@lei.net.au

3

Adrian Carter wrote:

error: Can’t locate object method “removeChild” via package “root”

IIRC some bugs along these lines were fixed in 3.4.3pre1. Give that a
shot if you can; it’s in the devel snapshots area.

4

yeah… If the “Add Criteria” fields have values and you try and delete
the top level parent query it barfs.

I guess the ‘delete’ button needs it association to the Add Criteria
button broken… they must live in the same form area…

Since adding values to “Add Criteria” and deleting only ‘parts’ of the
query doesn’t add the criteria in the delete processes anyway, Im not
sure why they would live in the same form anyway…

Andrew Xenides wrote:

yeh, that has happened to me from time to time.

i just delete everything and start over. i beleive it only happens
when you are deleteing the last thing and adding at the same time.

**Andrew Xenides
****System Administrator
****EscapeNet
****465 South Road
****Keswick SA 5035
****T: (08) 8292 5200
****F: (08) 8292 5299
****E: andrew@staff.esc.net.au mailto:andrew@staff.esc.net.au
**W: http://www.esc.net.au

------------------------------------------------------------------------
*From:* rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] *On Behalf Of
*Adrian Carter
*Sent:* Tuesday, 21 June 2005 3:43 PM
*To:* rt-users@lists.bestpractical.com
*Subject:* [rt-users] Bug in Query Builder??

I've discovered an error when using Query Builder. I can also
reproduce it (on two of my RT installs)
 
Got to "Tickets" on the LHS of RT
 
If I then type something into any of the add criteria fields
before selecting all of the contents of the Query window (the
standard 'new ticket search' to delete it then i get this:

If I try and delete just the bottom two entries (the AND Status =
'new' AND Owner = 'Nobody') it works fine. If I try and delete ALL
the contents of the query window (Queue = "XXX" AND Status = 'new'
AND Owner = 'Nobody') it the reports the following error:
 

*System error*

*error:*  	Can't locate object method "removeChild" via package
"root" (perhaps you forgot to load "root"?) at
/opt/rt3/share/html/Search/Build.html line 432.
*context:*  	
*...*  	
*428:*  	}
*429:*  	}
*430:*  	elsif ( $ARGS{"DeleteClause"} ) {
*431:*  	if (@current_values) {
*432:*  	$_->getParent()->removeChild($_) for @current_values;
*433:*  	}
*434:*  	else {
*435:*  	push( @actions, [ loc("error: nothing to delete"), -1 ] );
*436:*  	}
*...*  	

*code stack:*  	/opt/rt3/share/html/Search/Build.html:432
/opt/rt3/share/html/autohandler:215


If I just try and delete everything in the Query window with
nothing in any of the "Add Criteria" fields, its works fine.

Any ideas??

–
Adrian Carter
Technical Manager
Leading Edge Internet

Web http://www.lei.net.au http://support.lei.net.au
Direct +61 2 6163 6162 Support 1 300 662 415
E-mail cartera@lei.net.au

Adrian Carter
Technical Manager
Leading Edge Internet

Web http://www.lei.net.au http://support.lei.net.au
Direct +61 2 6163 6162 Support 1 300 662 415
E-mail cartera@lei.net.au