Bug in 3.6.2 with MyRT Global Config

RT Users
1

On the global config screen, the link to edit global MyRT settings is
working in the blue tool bar, but the link is bad in the white list area
underneath it.

The correct link is Admin/Global/MyRT.html but the link in the white
area is Admin/Global/Admin/Global/MyRT.html

I found the offending line here in
/opt/rt3/share/html/Admin/Global/index.html:

   },
             I => { title => loc('RT at a glance'),
                             text => loc('Modify the default "RT at

a glance" view’),
path => ‘Admin/Global/MyRT.html’,
},

but changing it has no effect, even if I restart Apache. The line should
read: path => ‘MyRT.html’,

Any idea how I can fix this? It seems like I should be able to just fix
this line and restart Apache, but it didn’t work.

2

On the global config screen, the link to edit global MyRT settings is
working in the blue tool bar, but the link is bad in the white list area
underneath it.

Thanks. This will be fixed in 3.6.3, which, due to the saved search
issue reported this morning, will likely appear today.

The correct link is Admin/Global/MyRT.html but the link in the white
area is Admin/Global/Admin/Global/MyRT.html

but changing it has no effect, even if I restart Apache. The line should
read: path => ‘MyRT.html’,

Any idea how I can fix this? It seems like I should be able to just fix
this line and restart Apache, but it didn’t work.

After you stop apache, rm /opt/rt3/var/mason_data/obj

That should take care of it

3

Jesse Vincent wrote:

On the global config screen, the link to edit global MyRT settings is
working in the blue tool bar, but the link is bad in the white list area
underneath it.

Thanks. This will be fixed in 3.6.3, which, due to the saved search
issue reported this morning, will likely appear today.

Excellent, did you see my email earlier about an additional issue with
Saved Searches returning unlimited results on the At a glance page?
This seems to occur even when the search is created in 3.6.2. No
setting seems to limit the number of rows returned… Not sure if this
one should go in 3.6.3 also.

Thanks for your hard work Jesse,

Jay

4

Jesse Vincent wrote:

On the global config screen, the link to edit global MyRT settings is
working in the blue tool bar, but the link is bad in the white list area
underneath it.

Thanks. This will be fixed in 3.6.3, which, due to the saved search
issue reported this morning, will likely appear today.

Excellent, did you see my email earlier about an additional issue with
Saved Searches returning unlimited results on the At a glance page?
This seems to occur even when the search is created in 3.6.2. No
setting seems to limit the number of rows returned… Not sure if this
one should go in 3.6.3 also.

I believe Ruslan has fixed both issues. If you can give me a shout about
whether rc1 works, I’ll release 3.6.3 before I get on a plane today.