Bug in 3.5.7? I've lost my RT at a Glance Tickets

Hi,

I tried to add a new column to my "20 highest priority tickets I own"
area and now I don’t get any tickets.

I am on 3.5.7 and it is working ok for other users.

If I click on the “20 highest…” it says “Found 8 tickets” but also
doesn’t display any in the results area.
If I click on one of the “sort” fields like Subject, then it will
display the tickets.

Any one have an idea how to reset this back to default and maybe track
the bug down?

Thanks,

Chad

No helpful advice towards a bugfix (not yet, anyway – I’ve
unfortunately had other fish to fry here), but I can at least confirm
that we’ve experienced the same thing.

I fixed it (in a band-aid sort of way) by finding and removing the row
in the RT ‘Attributes’ table that corresponded to the saved preference
(Creator set to the numeric ID of the user, and name set to – I think
– something like ‘Pref-SearchDisplay’).

Mark Roedel
Web Programmer / Analyst
LeTourneau University-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Chad
Osmond
Sent: Friday, February 10, 2006 12:43 PM
To: RT Users
Subject: [rt-users] Bug in 3.5.7? I’ve lost my RT at a Glance Tickets

Hi,

I tried to add a new column to my "20 highest priority tickets I own"
area and now I don’t get any tickets.

I am on 3.5.7 and it is working ok for other users.

If I click on the “20 highest…” it says “Found 8 tickets” but also
doesn’t display any in the results area.
If I click on one of the “sort” fields like Subject, then it will
display the tickets.

Any one have an idea how to reset this back to default and maybe track
the bug down?

Try revision 4783 from SVN. problem should be fixed.On 2/11/06, Roedel, Mark MarkRoedel@letu.edu wrote:

No helpful advice towards a bugfix (not yet, anyway – I’ve
unfortunately had other fish to fry here), but I can at least confirm
that we’ve experienced the same thing.

I fixed it (in a band-aid sort of way) by finding and removing the row
in the RT ‘Attributes’ table that corresponded to the saved preference
(Creator set to the numeric ID of the user, and name set to – I think
– something like ‘Pref-SearchDisplay’).


Mark Roedel
Web Programmer / Analyst
LeTourneau University

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Chad
Osmond
Sent: Friday, February 10, 2006 12:43 PM
To: RT Users
Subject: [rt-users] Bug in 3.5.7? I’ve lost my RT at a Glance Tickets

Hi,

I tried to add a new column to my "20 highest priority tickets I own"
area and now I don’t get any tickets.

I am on 3.5.7 and it is working ok for other users.

If I click on the “20 highest…” it says “Found 8 tickets” but also
doesn’t display any in the results area.
If I click on one of the “sort” fields like Subject, then it will
display the tickets.

Any one have an idea how to reset this back to default and maybe track
the bug down?


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