I’ve been fighting with the RT-Send-CC function for a few hours today. I
found the following posts to the mailing list about getting it working…
the two posts listed in that post.
I setup the following scrip actions
OnComment NotifyOtherRecipientsAsComment with template Correspondence
OnCorrespond NotifyOtherRecipients with template Correspondence
OnCorrespond NotifyRequestorsAndCcs with template Correspondence
Now when I add someone as a BCC mail gets sent to that person, but mail
is still not being sent to someone I add as a one time CC. Can anyone
point out something obvious I’m missing or something else I need to do?
“Imagination is more important than knowledge.” – Albert Einstein