I’ve been fighting with the RT-Send-CC function for a few hours today. I
found the following posts to the mailing list about getting it working…
http://lists.fsck.com/pipermail/rt-users/2002-September/010020.html and
the two posts listed in that post.
I setup the following scrip actions
OnComment NotifyOtherRecipientsAsComment with template Correspondence
OnCorrespond NotifyOtherRecipients with template Correspondence
OnCorrespond NotifyRequestorsAndCcs with template Correspondence
Now when I add someone as a BCC mail gets sent to that person, but mail
is still not being sent to someone I add as a one time CC. Can anyone
point out something obvious I’m missing or something else I need to do?
Thanks
Sean
Sean Lutner
Senior Systems & Network Administrator
TechTarget, Inc.
117 Kendrick St, Suite 800
Needham, MA 02494
P: 781-657-1337
F: 781-657-1100
E: sean@techtarget.com W: http://www.techtarget.com
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