Broken link in tickets I own table from RT at a glancepage

RT Users
1

I am not sure,a question for Jesse I guess.
I opted for the old MyTickets/MyRequsts static elements …
I have 800 priv users and I can just image few hundred of them will be
modifying their searches every day …
MyRT is nice but can be resource intensive.
RoyFrom: “John Arends” jarends@uiuc.edu
To: “Roy El-Hames” rfh@pipex.net
Cc: rt-users@lists.bestpractical.com
Sent: Friday, November 17, 2006 5:45 PM
Subject: Re: [rt-users] Broken link in tickets I own table from RT at a
glancepage.

I found this link:

http://lists.fsck.com/pipermail/rt-devel/2006-August/008779.html

Where Jesse says it was applied. Does this mean if I’m running 3.6.1 (that
I just installed last week) the patch should already be applied to that
version?

Roy El-Hames wrote:

John;
This is a bug and from memory Jim Meyer have submitted a fix/patch a
month or so ago (sorry can’t find the link)…have you searched the list
archive??
Roy

John Arends wrote:

I’ve spent quite a bit more time on this and can’t seem to find the
problem. Since 3 of us are having this issue, is it possible this is a
bug?

John Arends wrote:

I looked at the code for both (I’m no Perl whiz) but it looks like the
same variable is being used in both places, so I’m confused why its
breaking only for that one section.

Sean Johnson wrote:

I’m seeing the same effect. It works fine for everyone but one
specific user.

I’m also running 3.6.1

John Arends wrote:

I am having the exact same problem and was about to send email about
it. The only place I have the problem is in the 10 highest priority
tickets I own section. Everything else works properly as
iCloud

James Mitchell wrote:

I am having a minor problem with my installation of RT.

On my RT at a glance page, in my “10 highest priority tickets I own”
table, the ID correctly links to
http://intranetb/rt/Ticket/Display.html?id=6 but the subject links
to http://intranetb/Ticket/Display.html?id=6

My RT is set up to live at http://intranetb/rt so, as you’ll see,
when I click on ticket number it works but not when I click on the
text.

This isn’t a problem in the “10 newest unowned tickets” table.

What do I have to change to remove this broken link?

I’ve had a poke around some of the files under share/html (notably
Elements/QueueSummary Elements/CollectionAsTable/Header
Elements/CollectionAsTable/Row and Elements/Chart) but I don’t know
enough to pin down what to change.

FYI - I’m pretty sure I’m using RT version 3.6.1

If this has been reported and solved before I apologise - I did
several searches!

Any help would be greatly appreciated.

Thanks,

James

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