Broken correspondence interface on Jumbo view?

Two of my users have issued complaints that they are unable to successfully
send correspondence containing attachments from the Jumbo view for a ticket.
Has anyone else experienced this issue?

Mike Frazer
Web Production Support Specialist
InterCept Payment Solutions
E-Mail: michael.frazer@intercept.net
Phone: 302-326-0700 x2172
Cell: 302-420-7567