Have you upgraded from earlier version? May be you forgot to read
UPGRADING.mysql.On Sun, Aug 2, 2009 at 10:56 PM, Zodalzodal@centrum.cz wrote:
Hello,
I am using Rt 3.8.4 and if user creates new ticket in QuickCreate, add some
attachements and give somebody to Cc, the attachements are broken when they
are received.
Guys… Im trying to use rt form the command line to create tickets. So far I
added the rtrc file and I can log into RT without problems… I can run
commands, everything looks great… But now… Im trying to run this:
But the problems is here: the ticket is created but as if user root created
it, then HE gets the autoreply email and after that, RT says (in the history
page of the ticket) that root was deleted from the ticket and it was changed
to requester some@user.com
This is great except for one thing… The autoreply email was sent to user
root and not some@user.com since he got added AFTER autoreply was sent.
Any way to create thet ticket as some@user.com from the start?
this is good point but I was upgraded from 3.8.2, do I have to still run
scripts for schema update? Is there a possibility to check the schema if it
is correct?
Thank you,
Z.
Ruslan Zakirov wrote:
Hello Zodal,
Have you upgraded from earlier version? May be you forgot to read
UPGRADING.mysql.
Hello,
I am using Rt 3.8.4 and if user creates new ticket in QuickCreate, add
some
attachements and give somebody to Cc, the attachements are broken when
they
are received.
Therefor i suppose u work with unix-like os installed on your web-server.
Are you logged in as root (i mean logged in your server)?
First of all, don’t work as root %)!
Users in RT have such a field - unix name (stored in database as gecos).
You are logged in as root and rt user root has unix login set to root -
thats why you create tickets as root.
Create a new unix login, for example, akrall, go to web interface, set
unix login of your account to akrall, then log in as akrall and try to
create a ticket from command-line interface.
That works with rt-crontool, so, i suppose, will do for your case.
Sorry for poor english, hope its understandable
Guys… Im trying to use rt form the command line to create tickets. So far I
added the rtrc file and I can log into RT without problems… I can run
commands, everything looks great… But now… Im trying to run this:
But the problems is here: the ticket is created but as if user root created
it, then HE gets the autoreply email and after that, RT says (in the history
page of the ticket) that root was deleted from the ticket and it was changed
to requester some@user.com
This is great except for one thing… The autoreply email was sent to user
root and not some@user.com since he got added AFTER autoreply was sent.
Any way to create thet ticket as some@user.com from the start?
Yep … I tried that and works great but what if I wanted to be able to make
tickets from the command line as multiple users, for example, client
users… Creating unix shells for them would be a good solution but I found
one… Sendmail! Or more like it… SendEmail, a command line tool that lets
you do a to and from … So that way I can inject an email like this:
SendEmail -t yourqueue@yourhost.com -f userX@domain.com
That way I can inject and email as if I were userX sending it… And RT
creates a ticket as if userX sent it from his email address.
