I am using Rt 3.8.4 and if user creates new ticket in QuickCreate, add some
attachements and give somebody to Cc, the attachements are broken when they
are received.
I am using Rt 3.8.4 and if user creates new ticket in QuickCreate, add some
attachements and give somebody to Cc, the attachements are broken when they
are received.
it is not certain what is actually causing the problem, because it is not
the size of attachements, it is not the type of attachements, it is not the
rights. Attachements are stored OK in the system, if I try to open them in
RT it is OK, when I try to forward the message to the same email address, it
is OK.
I am using RT 3.8.4, ssmtp, MySQL 5.0.51a, Debian 5.0.2, Apache 2.2.9
What other info is needed?
Thanks,
Z.
Torsten Brumm-3 wrote:
Hi Zodal,some more information would be helpful…
Torsten
Hello,
I am using Rt 3.8.4 and if user creates new ticket in QuickCreate, add
some
attachements and give somebody to Cc, the attachements are broken when
they
are received.
I am using Rt 3.8.4 and if user creates new ticket in QuickCreate, add some
attachements and give somebody to Cc, the attachements are broken when they
are received.
Attachments are being broken in DB or in sent e-mail?
it is not certain what is actually causing the problem, because it is not
the size of attachements, it is not the type of attachements, it is not the
rights. Attachements are stored OK in the system, if I try to open them in
RT it is OK, when I try to forward the message to the same email address,
it
is OK.
I am using RT 3.8.4, ssmtp, MySQL 5.0.51a, Debian 5.0.2, Apache 2.2.9
I am using Rt 3.8.4 and if user creates new ticket in QuickCreate, add
some
attachements and give somebody to Cc, the attachements are broken when
they
are received.
I wanted to kas of this is just my setup or is it normal… When a requestor
senda a reply to a correspond, his reply is entered in the ticket (ok) and
the admincc and owner get a copy of it (as per scrips) but the weird thing
is that the requestor also gets a copy of his own reply… Is this
normal?
I have a scrip that says send a copy of corresponds to the admincc, owner
and requester, without it, the requester never gets anything.
I wanted to kas of this is just my setup or is it normal… When a
requestor senda a reply to a correspond, his reply is entered in the
ticket (ok) and the admincc and owner get a copy of it (as per
scrips) but the weird thing is that the requestor also gets a copy
of his own reply… Is this normal?
This is normal. If you want to change it, there is a contributed
condition called AnyTransactionSource which you can use to make your
scrip conditional on the rights of the transaction creator.
Typically, you only want to send out mail when the transaction creator
has ModifyTicket rights on the ticket.
The AnyTransactionSource condition should work with current RT,
perhaps with minor changes.
But doesnt the requester need to have modifyticket rights in order to append
responds to a ticket via mail?
That was one of my problems regarding rights… I wasnt sure which rights
the requester has to have in order to reopen a ticket… I know he has to
have createticket rights to create one … But after that… Dont know
Also global rights, group right and personal rights… I made a group X who
has some members… I was struggling with which rifhts the members would
need to have in order to add, etc, saved searches, dashboards, etc… Do I
need to change their global rights, groups ones or personal ones…
I have a scrip that says send a copy of corresponds to the admincc, owner
and requester, without it, the requester never gets anything.
Well, that explains why he is getting the copy. You told RT to send it to
him. If you do not wish the requestor to receive copies, do not tell RT to
notify him.
the content is broken and cannot be opened (for example PDF says that file
is damaged), sometimes the size of the file is the same, sometimes it is
smaller. This only happens if i give the Cc when creating ticket. The
content is OK in database and can be accessed via RT.
Thanks,
Z.
Hi Zodal,
what exactly means broken for you? Wriong Name? Wrong Content, no Content?
What I meant was that I have a scrip that send notifications for admincc,
another for requesters… But if I desibale the ones for requesters, they
dont get any respond at all… Even the ones admincc or owners are supposed
to send to them… Disabled that scrip cripples all communication with
requesters… So thats what puzzled me… Is it either all or nothing? I
mean… If enabled… Owners can send responds to requesters but when a
requesters answers that email… They (the requesters) get a copy of their on
answer on their email a few seconds later… Thats weird… They are the
ones that wrote it… Why should they get a copy
What I meant was that I have a scrip that send notifications for admincc,
another for requesters… But if I desibale the ones for requesters, they
dont get any respond at all… Even the ones admincc or owners are supposed
to send to them… Disabled that scrip cripples all communication with
requesters… So thats what puzzled me… Is it either all or nothing? I
mean… If enabled… Owners can send responds to requesters but when a
requesters answers that email… They (the requesters) get a copy of their on
answer on their email a few seconds later… Thats weird… They are the
ones that wrote it… Why should they get a copy