Broke RT somehow...Help please

Good afternoon.

I updated some things in CentOS and now my RT is broken. I am not sure
where to continue looking at this point. I have checked the error
logs, access logs, etc. but I see nothing out of the ordinary. I am
assuming that it is maybe something with Mason that I broke???

When I try to access the login page the browser (Safari 4) just
downloads a blank file to my computer. I am lost, any help
appreciated…

Greg Evans

http://www.gossamer-threads.com/lists/rt/users/41009?search_string=weakenOn Mon 27.Jul’09 at 12:31:24 -0700, Greg Evans wrote:

Good afternoon.

I updated some things in CentOS and now my RT is broken. I am not sure where to
continue looking at this point. I have checked the error logs, access logs,
etc. but I see nothing out of the ordinary. I am assuming that it is maybe
something with Mason that I broke???

When I try to access the login page the browser (Safari 4) just downloads a
blank file to my computer. I am lost, any help appreciated…

Greg Evans


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Jesse,

You are a lifesaver :slight_smile:

Greg EvansOn Jul 27, 2009, at 1:38 PM, Jesse Vincent wrote:

http://www.gossamer-threads.com/lists/rt/users/41009?search_string=weaken

On Mon 27.Jul’09 at 12:31:24 -0700, Greg Evans wrote:

Good afternoon.

I updated some things in CentOS and now my RT is broken. I am not
sure where to
continue looking at this point. I have checked the error logs,
access logs,
etc. but I see nothing out of the ordinary. I am assuming that it
is maybe
something with Mason that I broke???

When I try to access the login page the browser (Safari 4) just
downloads a
blank file to my computer. I am lost, any help appreciated…

Greg Evans


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

I updated some things in CentOS and now my RT is broken. I am not
sure where to continue looking at this point. I have checked the
error logs, access logs, etc. but I see nothing out of the ordinary.
I am assuming that it is maybe something with Mason that I broke???

When I try to access the login page the browser (Safari 4) just
downloads a blank file to my computer. I am lost, any help
appreciated…

Greg,

I just went through a fairly torturous procedure getting RT running
after an unintended MySQL upgrade. It would be interesting to know
what it is you upgraded in CentOS? Was it MySQL 5? Then you may need
to upgrade RT as well. OTOH, if you upgraded mod_perl or Apache, your
HTML::Mason might indeed be the issue. It looks from your last part
above that somehow the config for your Apache is not working to invoke
the FCGI or mod_perl handler for your RT installation. Are you sure
this is a blank file? Can you use wget (assuming you are on *nix
including Mac OS X) and get the full headers?

--ravi

Ravi,

I had to reinstall Scalar::Util as per Jesse’s suggestion. I shold
have been documenting what I did, but heh, I didn’t think it was a big
deal, but I had been trying to upgrade Net::SSH and Net::SSH::Expect
IIRC. Then after it was broken I went all crazy and started going
through the list and upgrading/updating everything I could find that
might be related. Heh.

Next time (Hopefully there will not be one) I will try to have more
patience and actually do some documenting.

Greg EvansOn Jul 27, 2009, at 1:47 PM, ravi wrote:

On Jul 27, 2009, at 3:31 PM, Greg Evans wrote:

I updated some things in CentOS and now my RT is broken. I am not
sure where to continue looking at this point. I have checked the
error logs, access logs, etc. but I see nothing out of the ordinary.
I am assuming that it is maybe something with Mason that I broke???

When I try to access the login page the browser (Safari 4) just
downloads a blank file to my computer. I am lost, any help
appreciated…

Greg,

I just went through a fairly torturous procedure getting RT running
after an unintended MySQL upgrade. It would be interesting to know
what it is you upgraded in CentOS? Was it MySQL 5? Then you may need
to upgrade RT as well. OTOH, if you upgraded mod_perl or Apache, your
HTML::Mason might indeed be the issue. It looks from your last part
above that somehow the config for your Apache is not working to invoke
the FCGI or mod_perl handler for your RT installation. Are you sure
this is a blank file? Can you use wget (assuming you are on *nix
including Mac OS X) and get the full headers?

–ravi


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com