Bring on the clones

Hi,

Started using RT for some of my own projects; this is a feature I really
missed from the MAPS codebase; it’s kind of the conceptual opposite of a
"merge" - when someone sends in a ticket that contains multiple issues you
want to track separately. patch attached.

meow
_ivan

clone.patch (5.25 KB)

oops, sorry about the extraneous blib/ bit in there. I don’t have access
to the CVS server this stuff lives on anymore, just doing it by hand from
an outdated snapshot.

If you like, I can also dig up a “Forward” patch which turned out to be
much less of a kludge than I thought; it would be; you get a "forward"
link next to “Reply” and “Comment” in each transaction.

meow
_ivan

oops, sorry about the extraneous blib/ bit in there. I don’t have access
to the CVS server this stuff lives on anymore, just doing it by hand from
an outdated snapshot.

nod No biggie. Thanks! Any thoughts on how to get clone to best pick
up keywords and relationships?

If you like, I can also dig up a “Forward” patch which turned out to be
much less of a kludge than I thought; it would be; you get a "forward"
link next to “Reply” and “Comment” in each transaction.

That’d be great.


meow
_ivan


Rt-devel mailing list
Rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Any e-mail sent to the SLA will immediately become the intellectual property
of the SLA and the author of said message will enter into a period of
indentured servitude which will last for a period of time no less than seven
years.

oops, sorry about the extraneous blib/ bit in there. I don’t have access
to the CVS server this stuff lives on anymore, just doing it by hand from
an outdated snapshot.

nod No biggie. Thanks! Any thoughts on how to get clone to best pick
up keywords and relationships?

When we used it at MAPS (and how I’m now using it for myself) we didn’t
want clone to pick up keywords and relationships; we used it during
triage where we wanted to follow two separate parts of the message in
different directions, so to speak.

It doesn’t look like you’ve applied this patch yet. Is this your only
objection or is there something else?

_ivan

I’ve been pondering an alternate implementation of creating either on or a pair
of related or child tickets… Was there a reason you folks decided not to do
that at MAPS?

-jOn Mon, Sep 24, 2001 at 06:37:23PM -0700, ivan wrote:

On Mon, Aug 13, 2001 at 11:53:25AM -0400, Jesse wrote:

On Mon, Aug 13, 2001 at 04:00:16AM -0700, ivan wrote:

oops, sorry about the extraneous blib/ bit in there. I don’t have access
to the CVS server this stuff lives on anymore, just doing it by hand from
an outdated snapshot.

nod No biggie. Thanks! Any thoughts on how to get clone to best pick
up keywords and relationships?

When we used it at MAPS (and how I’m now using it for myself) we didn’t
want clone to pick up keywords and relationships; we used it during
triage where we wanted to follow two separate parts of the message in
different directions, so to speak.

It doesn’t look like you’ve applied this patch yet. Is this your only
objection or is there something else?


_ivan


rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.