Branch out tickets in RT

RT Users
1

Hi,

How can I branch out or filter tickets depending on the content to different
queues? I have RT 3.8.4 , centos 5.3, apache 1.3, mysql 5.x currently setup.

Thanks
Manohar

2

Hi,

How can I branch out or filter tickets depending on the content to different
queues? I have RT 3.8.4 , centos 5.3, apache 1.3, mysql 5.x currently setup.

you have to write a scrip that analyze incoming emails content and use
the RT API to set the appropriate queue.

see scrips examples here:

http://wiki.bestpractical.com/view/Contributions