Bookmarked tickets at RT at a glance on upgraded RT 3.8.1

RT Users
1

Hi List,

using an upgraded RT [3.6.7 -> 3.8.1], I can’t see
bookmarked tickets at RT at a glance …

Available Options are:
QuickCreate
QuickSearch
MyAdminQueues
MySupportQueues
MyReminders
RefreshHomepage
Dashboards
My Tickets
Unowned Tickets

What am I missing to add bookmarked tickets to my “start page”?

Regards,
Tom

2

Hi List,

using an upgraded RT [3.6.7 → 3.8.1], I can’t see
bookmarked tickets at RT at a glance …

Available Options are:
QuickCreate
QuickSearch
MyAdminQueues
MySupportQueues
MyReminders
RefreshHomepage
Dashboards
My Tickets
Unowned Tickets

What am I missing to add bookmarked tickets to my “start page”?

You should have a saved search “Bookmarked Tickets”. If you don’t
have this search for some reason (the upgrade scripts should have
created it), you can make one with one query:

id = ‘Bookmarked’

Regards,
Tom

Shawn