Hello list,
I have set up my RT on an internal site, where it can be accessed via the
url http://teamone/rt/
When I log in, I get a list of the currently onowned open tickets, which
link to the correct page (/rt/Ticket/Display.html?id=123456). But when I
choose a queue from the sidebar, it lists the tickets, but they are linked
to a wrong place (/Ticket/Diaplay.html?id=123456). The only thing I know
which modifies these links is $DefaultSearchResultFormat, which is defined
in RT_Config.pm, and I haven’t redefined it in RT_SiteConfig.pm.
My config variables which can affect these links are:
Set($WebPort, 80);
Set($WebDomain, ‘teamone’);
Set($WebBaseURL , ‘http://’ . RT->Config->Get(‘WebDomain’) . ‘:’ .
RT->Config->Get(‘WebPort’));
Set($WebPath, “/rt”);
The $DefaultSearchResultFormat is the default:
Set ($DefaultSearchResultFormat, qq{
‘id/TITLE:#’,
‘Subject/TITLE:Subject’,
Status,
QueueName,
OwnerName,
Priority,
‘NEWLINE’,
‘’,
‘Requestors’,
‘CreatedRelative’,
‘ToldRelative’,
‘LastUpdatedRelative’,
‘TimeLeft’});
Does anyone have some solution to this?
Thanks in advance,
Gergely POLONKAI