Blog post on implementing our change process in RT


#1

We’ve recently switched to managing our IT change process workflows using RT, and after tweeting about it a couple of people suggested I write a document to detail what we’ve done. If you’re interested in this sort of thing, take a look at this blog post. I’ve not lunged into including patches as its rather based on the way our site does change management, but the basic ideas might be of use to others.