Blank "To" line

We have an issue with our users that they are including every email address
on the cc line. These emails should not create a ticket.

How can I make it so that if the “To” line is blank, then don’t create the
ticket.

I did try a couple things but it seemed to be disabling ticket creation all
togteher.

Thanks

View this message in context: http://requesttracker.8502.n7.nabble.com/Blank-To-line-tp57741.html

Did you end up finding a solution to this problem?

If I had to implement a “fix” to prevent tickets from being created in this
situation, I’d probably try to handle it at the MTA level and not pass such
emails to rt-mailgate in the first place.

However, I’d probably try to solve this first by asking people not to CC RT
unless they specifically want a ticket to be created. It sounds like
perhaps your users would benefit from access to a “mailing list” email
address instead of CC-ing everyone.On 21 June 2014 04:51, AdamThomas adam.thomas@sgs.com wrote:

We have an issue with our users that they are including every email address
on the cc line. These emails should not create a ticket.

How can I make it so that if the “To” line is blank, then don’t create the
ticket.

I did try a couple things but it seemed to be disabling ticket creation all
togteher.

Thanks


View this message in context:
http://requesttracker.8502.n7.nabble.com/Blank-To-line-tp57741.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

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