Blank pages after statistics install

I installed RTx - statistics on 12/21/05. Ever since then the results pages
are coming back blank. The home page also. Just logging in, this could
happen. The alternate lines with colors are coming back but no information.

I then hit the home button again and the tickets will show up. We can
reproduce this consistently. I thought it was an Internet explorer problem
but it has happens in firefox also.

Here is our configuration

RT 3.4.1

Mysql 4.1

Debian sarge

Rtx Statistics 1.6.

Please let me know if you have any questions.

Thanks,

Rob Wilson
Project Manager
Plattformad
500 N. Rogers Rd.
Olathe, KS 66062
Phone: 913-254-6779
Fax: 913-764-3098

A few people have seen this now (I think the count is 3), and I’m kind of lost to know how to track it down. Does anyone have any ideas? Jesse?

In the meantime, Rob, did you clear the mason cache while httpd was down during installation? If not, try bringing down apache, then clearing the mason cache, and see if that helps.

The only other thing I can say is that most people say that if they reload the page several times it goes away (for awhile).

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.comFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Rob Wilson
Sent: Thursday, December 22, 2005 5:50 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] blank pages after statistics install

I installed RTx - statistics on 12/21/05. Ever since then the results pages are coming back blank. The home page also. Just logging in, this could happen. The alternate lines with colors are coming back but no information.

I then hit the home button again and the tickets will show up. We can reproduce this consistently. I thought it was an Internet explorer problem but it has happens in firefox also.

Here is our configuration
RT 3.4.1
Mysql 4.1
Debian sarge

Rtx Statistics 1.6.

Please let me know if you have any questions.

Thanks,

Rob Wilson
Project Manager
Plattformad
500 N. Rogers Rd.
Olathe, KS 66062
Phone: 913-254-6779
Fax: 913-764-3098

Kelly, I did see a note on the site about clearing cache after another
installation so I tried that.
yes, I did shut down apache. I did clear the mason_data/obj directory and
then restarted the web server.
The problem happens more with IE then firefox.

I am able to reproduce this problem in 3.4.4( installed on RHEL 4.0) and
3.4.1( installed on Debian Sarge)
it started right after I installed the statistics package.

How do I remove the statistics package?

Thanks for the quick response.

Rob

Rob,

-----Original Message-----
From: Rob Wilson [mailto:robw@plattformad.com]
Sent: Thursday, December 22, 2005 7:28 AM
To: Kelly F. Hickel
Cc: robw@plattformad.com; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] blank pages after statistics install

Kelly, I did see a note on the site about clearing cache after another
installation so I tried that.
yes, I did shut down apache. I did clear the mason_data/obj directory
and
then restarted the web server.
The problem happens more with IE then firefox.

I am able to reproduce this problem in 3.4.4( installed on RHEL 4.0)
and
3.4.1( installed on Debian Sarge)
it started right after I installed the statistics package.

How do I remove the statistics package?

Thanks for the quick response.

Rob

The philosophy of the Make Maker modules is that uninstall is unsafe, so
they don’t product a working uninstall in the makefile. It is supposed
to list out the files that you should remove by hand, unfortunately
there’s a bug in one of those modules that means this fails when you
don’t install to the prel site libs. So, you should have a file
/opt/rt3/local/lib/RTx/Statistics/.packlist, which lists all the files
that were installed, remove them.

Also unfortunately, because of the same bug, if you do another install
that only installs some of the files, it overwrites the .packlist file.
In this case you can do a find from /opt/rt3 looking for directories
named Statistics and remove them. The list of directories should look
like:
[root@rtsupport rt3]# find . -name Statistics -print
./share/html/RTx/Statistics
./local/lib/auto/RTx/Statistics
./local/html/Callbacks/Statistics

-Kelly

A few people have seen this now (I think the count is 3), and I’m
kind

of lost to know how to track it down. Does anyone have any ideas?
Jesse?

In the meantime, Rob, did you clear the mason cache while httpd was
down during installation? If not, try bringing down apache, then
clearing the mason cache, and see if that helps.

The only other thing I can say is that most people say that if they
reload the page several times it goes away (for awhile).


Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com


From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Rob
Wilson Sent: Thursday, December 22, 2005 5:50 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] blank pages after statistics install

I installed RTx - statistics on 12/21/05. Ever since then the
results

pages are coming back blank. The home page also. Just logging in,
this

could happen. The alternate lines with colors are coming back but no
information.

I then hit the home button again and the tickets will show up. We
can

Add me to the count. I too have this problem.

TreyOn 12/22/2005 7:07 AM, Kelly F. Hickel wrote:

A few people have seen this now (I think the count is 3), and I’m kind of
lost to know how to track it down. Does anyone have any ideas? Jesse?

In the meantime, Rob, did you clear the mason cache while httpd was down
during installation? If not, try bringing down apache, then clearing the
mason cache, and see if that helps.

The only other thing I can say is that most people say that if they reload
the page several times it goes away (for awhile).

     Trey Breckenridge - trey@ERC.MsState.Edu - (662) 325-4024
         Computing Resources and Operations Administrator
             High Performance Computing Collaboratory
                   Mississippi State University

Rob Wilson wrote:

I installed RTx � statistics on 12/21/05. Ever since then the results pages are
coming back blank. The home page also. Just logging in, this could happen. The
alternate lines with colors are coming back but no information.

I then hit the home button again and the tickets will show up. We can reproduce
this consistently. I thought it was an Internet explorer problem but it has
happens in firefox also.

We also experience this after installing the Statistics package. Happens in Mozilla&Firefox for us. If you want a visual idea of the problem, a screenshot is at:

I looked at the HTML source, and it’s all good, just that the

cells have NO content in them. Now, why i get the ticket status (open,new), but no other ticket content is strange.

My belief is that this data nullification problem happens ONLY when someone is using (or just used) the Statistics package (it’s been stable for the past couple of days when noone used the tool). It affects all users queries sporadically (i.e. refreshes may or may not cause the data to appear immediately, but it will eventually). So, this appears to either be a global cache corruption problem, or perhaps my MySQL server gets overwhelmed and negative responses are silently dropped. Nothing appears in rt.log (at debug level), but i haven’t attempted to see if the MySQL server is complaining.

–stephen
Stephen Dowdy - Systems Administrator - NCAR/RAP
303.497.2869 - sdowdy@ucar.edu - http://www.rap.ucar.edu/~sdowdy/

A few people have seen this now (I think the count is 3), and I’m kind of lost to know how to track it down. Does anyone have any ideas? Jesse?

I haven’t had time to dig at the code. We’ve got a big release coming up
on Sunday. My first guess would be a broken autohandler callback.

I haven’t had time to dig at the code. We’ve got a big release coming up
on Sunday. My first guess would be a broken autohandler callback.

So if it works, it’s a Christmas present;
And if it doesn’t you can blame it on the Egg Nog?

Jeff

So if it works, it’s a Christmas present;
And if it doesn’t you can blame it on the Egg Nog?

In this case “It” is Jifty, our new Web application framework, complete
with automatic database setup and upgrade support, a clean new syntax
for model class definitions, AJAX support (with equivalent functionality
for non-AJAX browsers), support for continuations-based web programming
and a built in database admin UI.

We’re using it for a “new thing” that’s not quite ready for release yet,
but when I tried to create the second application (a wiki), it took me
about two hours (and less than 100loc) to go from 0 to Wiki. We’ve
since refined things quite a bit. I’m pretty sure I could build the same
thing on stage in < 10 minutes and 20 loc. :wink:

Oh, and it comes with a pony.

Jesse

It’s probably because component
html/RTx/Statistics/Elements/StatColumnMap
which declares global $COLUMN_MAP, thus clobbering
the one RT declares.

Whoever the author is needs to give it a unique name.

Been there, done that…

-ToddOn Thu, Dec 22, 2005 at 03:32:53PM -0500, Jesse Vincent wrote:

So if it works, it’s a Christmas present;
And if it doesn’t you can blame it on the Egg Nog?

In this case “It” is Jifty, our new Web application framework, complete
with automatic database setup and upgrade support, a clean new syntax
for model class definitions, AJAX support (with equivalent functionality
for non-AJAX browsers), support for continuations-based web programming
and a built in database admin UI.

We’re using it for a “new thing” that’s not quite ready for release yet,
but when I tried to create the second application (a wiki), it took me
about two hours (and less than 100loc) to go from 0 to Wiki. We’ve
since refined things quite a bit. I’m pretty sure I could build the same
thing on stage in < 10 minutes and 20 loc. :wink:

Oh, and it comes with a pony.

Jesse


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
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DAMN. I renamed the file but forgot to rename the variable.

OK, well, no promises, but I’ll try to get out a 0.1.7 with this change
in the next few days…

Watch this space…

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Todd Chapman
Sent: Thursday, December 22, 2005 4:51 PM
To: Jesse Vincent
Cc: Rob Wilson; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] blank pages after statistics install

It’s probably because component
html/RTx/Statistics/Elements/StatColumnMap
which declares global $COLUMN_MAP, thus clobbering
the one RT declares.

Whoever the author is needs to give it a unique name.

Been there, done that…

-Todd

So if it works, it’s a Christmas present;
And if it doesn’t you can blame it on the Egg Nog?

In this case “It” is Jifty, our new Web application framework,
complete

with automatic database setup and upgrade support, a clean new
syntax

for model class definitions, AJAX support (with equivalent
functionality

for non-AJAX browsers), support for continuations-based web
programming

and a built in database admin UI.

We’re using it for a “new thing” that’s not quite ready for release
yet,

but when I tried to create the second application (a wiki), it took
me

about two hours (and less than 100loc) to go from 0 to Wiki. We’ve
since refined things quite a bit. I’m pretty sure I could build the
same

thing on stage in < 10 minutes and 20 loc. :wink:

Oh, and it comes with a pony.

Jesse


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media
at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston
and