Hi,
One of my co-workers is complaining that they are seeing excessive blank
lines in the emails they get from RT. I don’t see any such thing on gmail.
They use outlook. What’s causing this, and how can I clean it up?
Thanks!
Hi,
One of my co-workers is complaining that they are seeing excessive blank
lines in the emails they get from RT. I don’t see any such thing on gmail.
They use outlook. What’s causing this, and how can I clean it up?
Outlook 2007 and up are…insanely broken in how they send the text/plain parts of messages.
Can you pull the latest lib/RT/Interface/Email.pm from git and see if it fixes things for you?
I am seeing this too. Are you referring to the git stable, or the git
3.99 ?From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jesse
Vincent
Sent: Tuesday, June 22, 2010 1:10 PM
To: Alyssa Hardy
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Blank lines in emails
Hi,
One of my co-workers is complaining that they are seeing excessive
blank
lines in the emails they get from RT. I don’t see any such thing on
gmail.
They use outlook. What’s causing this, and how can I clean it up?
Outlook 2007 and up are…insanely broken in how they send the
text/plain parts of messages.
Can you pull the latest lib/RT/Interface/Email.pm from git and see if it
fixes things for you?
Thanks!
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
CONFIDENTIALITY NOTICE: The information contained in this email message, including any attachments, may be
privileged, confidential and otherwise protected from disclosure. If the reader of this message is not the
intended recipient, you are hereby notified that any use, dissemination, distribution or copying of this
message, including any attachments, is strictly prohibited. If you have received this email message in
error, please notify the sender by reply email and delete/destroy the email message, including attachments,
and any copies thereof. Although we have taken precautions to minimize the risk of transmitting viruses via
email and attachments thereto, we do not guarantee that either is virus-free, and we accept no liability for
any damages sustained as a result of any such viruses.
I am seeing this too. Are you referring to the git stable, or the git
3.99 ?
3.8-trunk
I just did a diff against my 3.8.8 and the 3.8-trunk and there are
minimal changes made to it.
It’s in the body of the messages that are included each time. Every
blank line seems to turn into to, so after 4-5 forwards there are huge
gaps in them.From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Tuesday, June 22, 2010 2:44 PM
To: Mark Jenks
Cc: Alyssa Hardy; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Blank lines in emails
I am seeing this too. Are you referring to the git stable, or the
git
3.99 ?
3.8-trunk
CONFIDENTIALITY NOTICE: The information contained in this email message, including any attachments, may be
privileged, confidential and otherwise protected from disclosure. If the reader of this message is not the
intended recipient, you are hereby notified that any use, dissemination, distribution or copying of this
message, including any attachments, is strictly prohibited. If you have received this email message in
error, please notify the sender by reply email and delete/destroy the email message, including attachments,
and any copies thereof. Although we have taken precautions to minimize the risk of transmitting viruses via
email and attachments thereto, we do not guarantee that either is virus-free, and we accept no liability for
any damages sustained as a result of any such viruses.
I just did a diff against my 3.8.8 and the 3.8-trunk and there are
minimal changes made to it.It’s in the body of the messages that are included each time. Every
blank line seems to turn into to, so after 4-5 forwards there are huge
gaps in them.
It’s been pointed out that I meant RT::EmailParser.
Sorry about that.
-Jesse
I installed EmailParser.pm. I’ll let everyone know if this fixes this
issue with my Outlook 2007.-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Tuesday, June 22, 2010 4:09 PM
To: Mark Jenks
Cc: Alyssa Hardy; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Blank lines in emails
On Tue, Jun 22, 2010 at 03:26:58PM -0500, Mark Jenks wrote:
I just did a diff against my 3.8.8 and the 3.8-trunk and there are
minimal changes made to it.It’s in the body of the messages that are included each time. Every
blank line seems to turn into to, so after 4-5 forwards there are huge
gaps in them.
It’s been pointed out that I meant RT::EmailParser.
Sorry about that.
-Jesse
CONFIDENTIALITY NOTICE: The information contained in this email message, including any attachments, may be
privileged, confidential and otherwise protected from disclosure. If the reader of this message is not the
intended recipient, you are hereby notified that any use, dissemination, distribution or copying of this
message, including any attachments, is strictly prohibited. If you have received this email message in
error, please notify the sender by reply email and delete/destroy the email message, including attachments,
and any copies thereof. Although we have taken precautions to minimize the risk of transmitting viruses via
email and attachments thereto, we do not guarantee that either is virus-free, and we accept no liability for
any damages sustained as a result of any such viruses.
Installed the new Parser last night and ran a few emails through it this
morning.
ALL FIXED! 
-MarkFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Mark
Jenks
Sent: Tuesday, June 22, 2010 8:41 PM
To: Jesse Vincent
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Blank lines in emails
I installed EmailParser.pm. I’ll let everyone know if this fixes this
issue with my Outlook 2007.