I have a setup of RT 2.0.8 (upgraded from 2.0.6). About 1 in every 10
replies sent to the requesters have an empty body. The scrip looks right:
OnCorrespond NotifyRequestors with template Correspondence
and the template reads:
If I hit reply to a ticket, add some comments and hit submit, the user 10% of
the time will get a blank email and 90% of the time it will work perfect. If
I hit the back button, and submit again, it usually works. I turned on debug
and the logs look the same for the good emails as they do for the bad ones.
Has anyone seen any problems like this?