I sent the following problem to the users list a few weeks ago, but only
got responces from people with similer issues, but no solutions. I thought
it may be a bug. I have a setup of RT 2.0.8 (upgraded from 2.0.6). About 1
in every 10 replies sent to the requesters have an empty body. 9 out of 10
work perfect The scrip looks right:
OnCorrespond NotifyRequestors with template Correspondence
and the template reads:
If I hit reply to a ticket, add some comments and hit submit, the user 10% of
the time will get a blank email and 90% of the time it will work perfect. If
I hit the back button, and submit again, it usually works. I turned on debug
and the logs look the same for the good emails as they do for the bad ones.
Has anyone seen any problems like this?