Blank bodies in some replies - bug?

RT Developers
1

Hi,
I sent the following problem to the users list a few weeks ago, but only
got responces from people with similer issues, but no solutions. I thought
it may be a bug. I have a setup of RT 2.0.8 (upgraded from 2.0.6). About 1
in every 10 replies sent to the requesters have an empty body. 9 out of 10
work perfect The scrip looks right:
OnCorrespond NotifyRequestors with template Correspondence
and the template reads:

{$Transaction->Content()}

If I hit reply to a ticket, add some comments and hit submit, the user 10% of
the time will get a blank email and 90% of the time it will work perfect. If
I hit the back button, and submit again, it usually works. I turned on debug
and the logs look the same for the good emails as they do for the bad ones.
Has anyone seen any problems like this?

Thanks,
Jon

2

All-
FYI, I think that I fixed this issue, and at the same time uncovered a
bug. I set $MaxAttachmentSize = undef; in config.pm and this problem got
better right away. I know that the messages that where going to our users
where no where aproching the $MaxAttachmentSize which I had set at ,15000000
so this must be a bug.

JonOn Wednesday 24 October 2001 10:24 am, Jon Hittner wrote:

Hi,
I sent the following problem to the users list a few weeks ago, but only
got responces from people with similer issues, but no solutions. I thought
it may be a bug. I have a setup of RT 2.0.8 (upgraded from 2.0.6). About
1 in every 10 replies sent to the requesters have an empty body. 9 out of
10 work perfect The scrip looks right:
OnCorrespond NotifyRequestors with template Correspondence
and the template reads:

{$Transaction->Content()}

If I hit reply to a ticket, add some comments and hit submit, the user 10%
of the time will get a blank email and 90% of the time it will work
perfect. If I hit the back button, and submit again, it usually works. I
turned on debug and the logs look the same for the good emails as they do
for the bad ones. Has anyone seen any problems like this?

Thanks,
Jon

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