Hello,
We’ve just had our first and only report of a binary attachment being
corrupted in RT. I was hoping someone might have an idea why this
might happen. The file in question was a zip archive, size 7MB and
was attached to an incoming email message.
We are at RT 3.4.2, Perl 5.8.4 and Oracle 9.2. Our Attachments table
looks like this:
desc attachments
Name Null? Type
ID NOT NULL NUMBER(11)
TRANSACTIONID NOT NULL NUMBER(11)
PARENT NOT NULL NUMBER(11)
MESSAGEID VARCHAR2(160)
SUBJECT VARCHAR2(510)
FILENAME VARCHAR2(255)
CONTENTTYPE VARCHAR2(80)
CONTENTENCODING VARCHAR2(80)
CONTENT CLOB
HEADERS CLOB
CREATOR NOT NULL NUMBER(11)
CREATED DATE
These are our config settings for handling large attachments:
Set($MaxAttachmentSize , 10000000);
Set($TruncateLongAttachments , undef);
Thanks for any suggestions,
Steve
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)