I want to be able to “catch” form submits to ask various “are you sure?”
questions to users as they do their work in RT. The only way I could think
For example(this is only an example):
"Only change queue if no work is done in your area, if you need work from
another area to help complete this ticket, please create a child ticket
Are you sure you want to change queue?
Yes | No"
If I could do something like the above, I’d be able to put a fair bit more
business logic/rules into RTs hands and take it away from the users(who
tend to by-pass the rules half the time…).
Is there any better way then actually editing the code to include
replace the functionality quickly after upgrading.
Thanks for your insight!
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331