Better way to create a dialog on submit?

RT Users
1

I want to be able to “catch” form submits to ask various “are you sure?”
questions to users as they do their work in RT. The only way I could think
of is inserting javascript into the various forms.

For example(this is only an example):

"Only change queue if no work is done in your area, if you need work from
another area to help complete this ticket, please create a child ticket

Are you sure you want to change queue?

Yes | No"

If I could do something like the above, I’d be able to put a fair bit more
business logic/rules into RTs hands and take it away from the users(who
tend to by-pass the rules half the time…).

Is there any better way then actually editing the code to include
javascript? I would love to have a modular way of doing it so I could
replace the functionality quickly after upgrading.

Thanks for your insight!
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@nosm.ca

2

Is there any better way then actually editing the code to include
javascript? I would love to have a modular way of doing it so I could
replace the functionality quickly after upgrading.

There’s no need to edit RT’s core code for this. You’d be using JS
events for this and you can attach those to the elements you want from
within your own javascript file.

Thomas