Best way to get ticket content into resolved ticket

RT Users
1

Dear list,

I’m struggling to prevent this when resolving ticket, I have written a line of
comments then will close ticket. What always happens is, in the email sent to
the requestor, who is unpriviledged:

This transaction appears to have no content

This happens when scrip tries to

{$Transaction->Content()}

I read on the list, but this was RT2, no mention yet for RT3 that
“{$Transaction->Content()}” was not available at Ticket Resolution time.

Is that true? If so how is it possible to send the contents of a ticket into
the resolution to send to the requestor?

I have checked permissions, Unpriviledged and Priviledged both have right to
ShowTicketComments .

Anyone see the mistake or have a suggestion how to proceed?

2

Dave Dennis wrote:

Dear list,

I’m struggling to prevent this when resolving ticket, I have written a line of
comments then will close ticket. What always happens is, in the email sent to
the requestor, who is unpriviledged:
Priveleged user will see same message.

This transaction appears to have no content

This happens when scrip tries to

{$Transaction->Content()}

I read on the list, but this was RT2, no mention yet for RT3 that
“{$Transaction->Content()}” was not available at Ticket Resolution time.
Look into history: ‘comment’ and ‘set status resolve’ different
transactions. Understand?

Is that true? If so how is it possible to send the contents of a ticket into
the resolution to send to the requestor?
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