Best practices for staging and upgrading RT?

Hi list,

we’re looking at standardising and optimising our update/testing workflow for Request Tracker. Are there any best practices you’d like to recommend?

The main points of course are simple:

  • installing a clone of a current installation

  • updating and testing

  • how to best duplicate database

  • if there are situations in which it’s not possible to migrate the db to a new version

etc

Any pointer is welcome.

?

Thanks,

Giuseppe

Giuseppe Sollazzo
Senior System Analyst

Member of the Open Data User Group (Cabinet Office)
Member of the Technical Standards Board (Cabinet Office)?
Member of the Health and Social Care Transparency Panel (Department of Health)

Computing Services
Information Services
St George’s, University of London
Cranmer Terrace
London SW17 0RE

gsollazz@sgul.ac.uk
+44 20 8725 5160
@sgulit

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