Best practices for staging and upgrading RT?

Hi list,

we’re looking at standardising and optimising our update/testing workflow for Request Tracker. Are there any best practices you’d like to recommend?

The main points of course are simple:

  • installing a clone of a current installation

  • updating and testing

  • how to best duplicate database

  • if there are situations in which it’s not possible to migrate the db to a new version


Any pointer is welcome.




Giuseppe Sollazzo
Senior System Analyst

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