Best Practices for RT Users

Hello all -

We’re starting to deploy RT to more and more of our users, but are finding
that their “etiquette” is horrible. While some of this can be related to
email etiquette, I was curious if anyone had drafted a document specifically
around RT etiquette? I’ve searched the rt-users archive but wasn’t able to
find anything.

We’re especially annoyed at people who respond via email clients and ‘reply
to all’ and then leave the entire message body below their response. :wink:

Thanks so much!