We’ve been using RT for several years now with great success. (RT 3.8.7, Centos 5.5, Modperl, Mysql)
My staff have requested that I customize the ticket create pages for each queue. In other words, each queue has its own unique table layout, headers and other text, etc.
What is the best practice for accomplishing this request? I’ve found a few different approaches but I’m not certain of the best long-term, scalable solution.
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