Best practice for creating unique ticket create pages?

RT Users
1

Hello-

We’ve been using RT for several years now with great success. (RT 3.8.7, Centos 5.5, Modperl, Mysql)

My staff have requested that I customize the ticket create pages for each queue. In other words, each queue has its own unique table layout, headers and other text, etc.

What is the best practice for accomplishing this request? I’ve found a few different approaches but I’m not certain of the best long-term, scalable solution.

Thanks!

Scott Sears

IT Operations | Emma®
scott@myemma.com
800.595.4401 or 615.292.5888
615.292.0777 (fax)

Emma helps organizations everywhere communicate & market in style.
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P please consider the environment before printing this e-mail

2

Create.html has a callback right in the beginning of %INIT block. In that
block you can check queue and redirect to appropriate page. Probably you
will have to copy the file a few times and shuffle html part. This means
review on upgrade.

Regards, Ruslan. From phone.

Hello-

We’ve been using RT for several years now with great success. (RT 3.8.7,
Centos 5.5, Modperl, Mysql)

My staff have requested that I customize the ticket create pages for each
queue. In other words, each queue has its own unique table layout, headers
and other text, etc.

What is the best practice for accomplishing this request? I’ve found a few
different approaches but I’m not certain of the best long-term, scalable
solution.