Behavior of email with multiple attachments

We had an issue in rt 3.6.3 where only part of a reply comes through in
email, but the whole reply is visible in the web interface. It looks
like the user sent (or had formatted) a reply as a couple of plain text
attachements, and only the first attachment is making it through the
email. The web reply has all the content displayed, and the plaintext
attachements are visible there. Is this expected behavior? chris

yep, only top most text part is treated as content of a transaction,
all other parts are treated as attachments. You can configure
notifications to attach those objects as well to outgoing emails. Read
about that on the wiki - page Template. As well, you can add links to
those parts instead of sending them, this is also described on the
wiki.On Mon, Feb 25, 2008 at 11:09 PM, Chris Fabri fabric@northwestern.edu wrote:

We had an issue in rt 3.6.3 where only part of a reply comes through in
email, but the whole reply is visible in the web interface. It looks
like the user sent (or had formatted) a reply as a couple of plain text
attachements, and only the first attachment is making it through the
email. The web reply has all the content displayed, and the plaintext
attachements are visible there. Is this expected behavior? chris


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Best regards, Ruslan.

yep, only top most text part is treated as content of a transaction,
all other parts are treated as attachments. You can configure
notifications to attach those objects as well to outgoing emails. Read
about that on the wiki - page Template. As well, you can add links to
those parts instead of sending them, this is also described on the
wiki.

I sent an email to the list on Feb 12th about adding the links to
tickets. I couldn’t get it to add the attachement link and send
content - it only sent the attachment. I would love to have this
functionality, but can’t figure out what’s wrong with the template.
This was the template:’

{ my $res;
my $Attachments = $Transaction->Attachments;
$Attachments->Limit( FIELD => ‘Filename’, OPERATOR => ‘!=’, VALUE =>
’’ );
while (my $a = $Attachments->Next) {
$res .= “New attachments:\n” unless ($res);
$res .= " “. $RT::WebURL .”/Ticket/Attachment/". $a->TransactionId
."/". $a->id ."/". $a->Filename;
}
$res;
}

I found the info on adding all attachments, a special RT header called
"RT-Attach-Message: Yes". This looks promising. Since our email
servers limit attachmetns to 10 MB, it’s not that big a deal to always
send an attachement when present.

However, I really like the idea of having a link to attachements added
for just the particular transaction if an attachment is present, so if
you have any input on the above, that would be great. Thanks for the
response Ruslan! chris