Basics (Results)

RT Users
1

I’ve noticed that when I update a ticket from the Basics link, the
results message at the top is different from the other ticket
modification areas.

For example:

  Under Basics:

        Ticket 1: Status: Status changed from stalled to open by

user

  Under Dates:

        Starts changed from Not set to Thu Dec 01 00:00:00 2005 by

user

  Under People:

        Owner changed from user to user2



  Under Links:

        Merge Successful

Note that any changes made under Basics are prefixed with “Ticket #:
Status:”

For uniformities sake, where in the RT files could I remove the “Ticket
1: Status:” prefix from this message?

I’ve unsuccessfully been looking all day for the location of this code.

In the rt/share/html/Ticket/Modify.html file is probably the key:

my @results = ProcessTicketBasics(TicketObj => $TicketObj, ARGSRef =>
%ARGS);

my @cf_results = ProcessTicketCustomFieldUpdates(TicketObj =>
$TicketObj, ARGSRef => %ARGS);

push (@results, @cf_results);

However I’m no Perl dev, and am not sure what all of this means. Thanks
in advance for anyone who may be able to offer assistance.

Info:

RT 3.2.3

SuSE Linux 9.3

Perl 5.8.6

Charles Kugelman

Network Administrator

ITT Educational Services, Inc.