Basics (Results)

I’ve noticed that when I update a ticket from the Basics link, the
results message at the top is different from the other ticket
modification areas.

For example:

  Under Basics:

        Ticket 1: Status: Status changed from stalled to open by


  Under Dates:

        Starts changed from Not set to Thu Dec 01 00:00:00 2005 by


  Under People:

        Owner changed from user to user2

  Under Links:

        Merge Successful

Note that any changes made under Basics are prefixed with “Ticket #:

For uniformities sake, where in the RT files could I remove the “Ticket
1: Status:” prefix from this message?

I’ve unsuccessfully been looking all day for the location of this code.

In the rt/share/html/Ticket/Modify.html file is probably the key:

my @results = ProcessTicketBasics(TicketObj => $TicketObj, ARGSRef =>

my @cf_results = ProcessTicketCustomFieldUpdates(TicketObj =>
$TicketObj, ARGSRef => %ARGS);

push (@results, @cf_results);

However I’m no Perl dev, and am not sure what all of this means. Thanks
in advance for anyone who may be able to offer assistance.


RT 3.2.3

SuSE Linux 9.3

Perl 5.8.6

Charles Kugelman

Network Administrator

ITT Educational Services, Inc.